Summary
Overview
Work History
Education
Skills
Timeline
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Karri Martin

Seattle

Summary


Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

30
30
years of professional experience

Work History

Lease Sales Representative-Existing Account

Penske Truck Leasing
09.2019 - Current
  • Built strong relationships with clients, ensuring repeat business and positive referrals.
  • Negotiated prices, terms of sales and service agreements.
  • Managed all aspects of the lease renewal process, from initial contact to finalizing agreements.
  • Review specs with customer to ensure accuracy.(Paper Pilot)
  • Quarterly & Annual Reviews to discuss customer business model to see if anything has changed & discuss any changes in our industry.

Customer Experience Specialist

Penske Truck Leasing
09.2016 - 09.2019
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
  • Responded to high volume of incoming calls/e-mails utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Streamline in-service time as new equipment arrives, by working with the customer to make sure we have decals, cameras, electric logging devices, any add ons ready for vehicles arrival.

Assistant Finance Manager

Penske Truck Leasing
08.1995 - 09.2016
  • Worked closely with the District Finance Manger to ensured timely completion of month-end closing procedures for accurate financial statements.
  • Managed cash flow effectively through vigilant monitoring of incoming revenue streams and outgoing payments schedules.
  • Enhanced budget management by closely monitoring expenses and identifying cost-saving opportunities.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Reviewed weekly payroll for accuracy.

Education

Accounting

Green River Community College
Auburn, WA

Skills

  • Goal-oriented mindset
  • Contract drafting
  • Data-driven decision making
  • Organization & Detailed

Timeline

Lease Sales Representative-Existing Account

Penske Truck Leasing
09.2019 - Current

Customer Experience Specialist

Penske Truck Leasing
09.2016 - 09.2019

Assistant Finance Manager

Penske Truck Leasing
08.1995 - 09.2016

Accounting

Green River Community College

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Karri Martin