Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karri Nelson

Idaho Falls,ID

Summary

Experienced healthcare professional prepared for role with strong background in patient care coordination and administrative support. Highly skilled in managing treatment plans, scheduling, and patient communications. Emphasizes team collaboration and adaptability to meet evolving needs. Known for reliability, effective problem-solving, and excellent interpersonal skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Treatment Coordinator

Belle Medical
08.2022 - Current


  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Communicated with patients, ensuring that medical information was kept private.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Enhanced office productivity by implementing new organizational systems and processes.

Case Manager

OneSource Home Health
04.2018 - 08.2022
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Science - Nursing

Idaho State University
Pocatello, ID
12-2013

Skills

  • HIPAA Compliance
  • Treatment Planning
  • Expertise of payment plans
  • Organizational Skills
  • Patient Education
  • Patient Outreach and Follow-Up
  • Goal Setting
  • Multitasking ability
  • Critical Thinking Skills
  • Patient Care
  • Patient Safety
  • Documentation
  • New Hire Training
  • Patient Assessment
  • Case Management
  • Administrative supervision
  • Staff Management
  • Administrative Staff Supervision
  • Multidisciplinary team collaboration
  • Patient education and counseling
  • Certified in CPR/AED

Certification

Coordinated and managed a clinical trial for a patient with Fabry's Disease. Implemented clinical trial protocols for a Phase III study, ensuring adherence to FDA regulations and GCP guidelines.

Timeline

Treatment Coordinator

Belle Medical
08.2022 - Current

Case Manager

OneSource Home Health
04.2018 - 08.2022

Bachelor of Science - Nursing

Idaho State University

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Karri Nelson