Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karri Plotts

Douglasville,GA

Summary

Dynamic healthcare professional with extensive experience at Piedmont Fayetteville Hospital, excelling in patient care and administrative support. Proven ability to enhance patient satisfaction through effective communication and strong organizational skills. Committed to HIPAA compliance and training new staff, ensuring high-quality service delivery in fast-paced environments. Detail-oriented with a focus on improving operational efficiency.

Overview

16
16
years of professional experience

Work History

Unit Secretary

Piedmont Fayetteville Hospital
04.2012 - 04.2025
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.

Certified Nursing Assistant

Home Nurse Inc
06.2009 - 06.2012
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.

Certified Nursing Assistant

Camellia Home Health
06.2009 - 06.2012
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.

Education

Emt I - Emergency Medicine

Puckett EMS
Austell, GA
05.2009

Billing And Coding - Medical Billing And Coding

Chattahoochee Technical College
Marietta, GA
09.2007

PCT/CNA - Patient Care Technician

Georgia Medical Institute
Marietta, GA
05.1996

Skills

  • Incoming call reception
  • Customer service
  • Telephone reception
  • Strong organization
  • Incoming call management
  • HIPAA compliance
  • Unit secretary training
  • Nursing station operations
  • Patient records maintenance
  • Detail-oriented approach
  • Inpatient care
  • Healthcare industry

Timeline

Unit Secretary

Piedmont Fayetteville Hospital
04.2012 - 04.2025

Certified Nursing Assistant

Home Nurse Inc
06.2009 - 06.2012

Certified Nursing Assistant

Camellia Home Health
06.2009 - 06.2012

Emt I - Emergency Medicine

Puckett EMS

Billing And Coding - Medical Billing And Coding

Chattahoochee Technical College

PCT/CNA - Patient Care Technician

Georgia Medical Institute

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