Karri Steele
Williamstown,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Kentucky Farm Bureau
05.2018 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Pharmacy Technician
Grant County Drugs
08.2010 - 05.2018
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
High School Diploma - General Studies
Grant County High School
Dry Ridge, KY06.2011
Skills
- Appointment Scheduling
- Consultative Sales
- Data Collection
- Call Management
- Data Entry
- Scheduling
- Paperwork Processing
- Account updating
- Complaint resolution
- Proofreading
- Account Management
- Microsoft Outlook
- Active Listening
- Customer Education
- Multi-line phone talent
- Reading Comprehension
- Client Relations
- Customer Relations
- Prioritization
Timeline
Customer Service Representative
Kentucky Farm Bureau
05.2018 - Current
Pharmacy Technician
Grant County Drugs
08.2010 - 05.2018
High School Diploma - General Studies
Grant County High School