Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Karri Steele

Williamstown,KY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Kentucky Farm Bureau
05.2018 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Pharmacy Technician

Grant County Drugs
08.2010 - 05.2018
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted, measured and compounded medications following standard procedures.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Education

High School Diploma - General Studies

Grant County High School
Dry Ridge, KY
06.2011

Skills

  • Appointment Scheduling
  • Consultative Sales
  • Data Collection
  • Call Management
  • Data Entry
  • Scheduling
  • Paperwork Processing
  • Account updating
  • Complaint resolution
  • Proofreading
  • Account Management
  • Microsoft Outlook
  • Active Listening
  • Customer Education
  • Multi-line phone talent
  • Reading Comprehension
  • Client Relations
  • Customer Relations
  • Prioritization

Timeline

Customer Service Representative

Kentucky Farm Bureau
05.2018 - Current

Pharmacy Technician

Grant County Drugs
08.2010 - 05.2018

High School Diploma - General Studies

Grant County High School

Similar Profiles

CREATE PROFILE
Karri Steele