Summary
Overview
Work History
Skills
Timeline
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Karrie Ballard

Clyde,OH

Summary

Results-oriented professional with a proven track record in strategic planning and execution, team leadership, and workflow optimization. Skilled in enhancing customer service, managing operations, and fostering vendor partnerships. Experienced in training and developing employees, proficient in data analysis and reporting, with strong project coordination and scheduling abilities to ensure seamless operations and successful project outcomes.

Overview

6
6
years of professional experience

Work History

Administrator

Simple Processing Systems
05.2023 - Current
  • Developed and managed the company's online presence, enhancing visibility and engagement
  • Analyzed and interpreted various reports to provide actionable insights for the team
  • Accurately entered and organized data in Excel to calculate and track monthly residuals
  • Coordinated and scheduled equipment deliveries and installations, ensuring timely and efficient operations
  • Managed and organized lead information, maintaining comprehensive records in Excel for effective follow-up and analysis.

Office Administrator

Handyman Pro of Hudson
10.2021 - 06.2022
  • Process Implementation and Maintenance
  • Implementation and training of office systems
  • Trending Data Analysis and Report Out
  • Purchase Order Management and Reconciliation
  • Mitigation and Reconciliation of Day-to-Day Issues
  • Creation and Correspondence of Customer Forms

Owner and Sole Proprietor

Conex Consulting LLC-Boca Raton, FL
04.2018 - 08.2021
  • Revitalized underperforming call centers, leading them to profitability through strategic interventions.
  • Executed comprehensive hiring, firing, and training processes for all staff, including management, to ensure a high-performing team.
  • Redesigned workflow systems to improve efficiency and productivity within the call centers.
  • Developed and implemented effective call scripts for agents, enhancing customer interactions and service quality.
  • Oversaw and managed backend operations, ensuring seamless and efficient processes.
  • Contracted call centers with suitable laboratory partners, optimizing collaboration and service delivery.

Skills

  • Strategic Planning and Execution
  • Team Leadership and Development
  • Workflow Optimization
  • Customer Service Enhancement
  • Operations Management
  • Vendor and Partnership Management
  • Training and Employee Development

Timeline

Administrator

Simple Processing Systems
05.2023 - Current

Office Administrator

Handyman Pro of Hudson
10.2021 - 06.2022

Owner and Sole Proprietor

Conex Consulting LLC-Boca Raton, FL
04.2018 - 08.2021

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Karrie Ballard