Karrie Bauman
Bismarck
Summary
Collections Supervisor with strong leadership skills in conflict resolution and performance management. Proficient in data analytics to drive team efficiency and improve client relationships. Demonstrated ability to enhance operational processes and achieve measurable results.
Overview
9
9
years of professional experience
Work History
Collections Supervisor
ND Workforce Safety & Insurance
Bismarck
09.2023 - Current
- Supervised collections team to ensure compliance with company policies and enhance performance.
- Collaborated with legal department to develop strategies for resolving complex disputes.
- Monitored performance metrics to identify training needs and improve overall efficiency.
- Facilitated team meetings to address challenges and share best practices.
- Resolved customer disputes through effective negotiation and communication techniques.
- Established relationships with clients to foster trust and encourage timely payments.
- Interpreted data analytics to inform collections strategies and identify trends.
- Maintained accurate records of all collection activities, including customer communications.
Premium Auditor
ND Workforce Safety & Insurance
Bismarck
03.2023 - 09.2023
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Coordinated client communications, addressing inquiries and providing audit updates.
- Presented audit results, highlighting actionable insights and strategic recommendations.
- Conducted follow-up reviews to verify implementation of recommended changes.
- Directed completion of planned audits, assessing records for accuracy and appraising policies under review.
- Evaluated financial operations and provided strategic recommendations to leadership.
- Maintained accurate records of client interactions and audit findings.
- Reviewed premium audit reports to identify errors or omissions.
Office Manager/Real Estate Sales Manager
Red Rock Resort
Bismarck
01.2017 - 03.2023
- Coordinated office activities to boost efficiency and productivity within team.
- Scheduled and organized meetings with all necessary materials prepared in advance.
- Maintained comprehensive records of office transactions and correspondence.
- Resolved administrative issues promptly to minimize disruption to operations.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Handled customer inquiries swiftly, fostering positive relationships with clients.
- Performed bookkeeping duties, including bank statement reconciliation and journal entries.
- Provided administrative support to management, preparing reports and presentations.
Education
Bachelor of Science - Business Management
Minot State University
Minot, ND05-1995
Associate of Science - Legal Assistant
Minot State University
Minot, ND05-1992
Skills
- Performance management
- Data analytics
- Client relationship management
- Effective communication
- Leadership
- Reporting and analysis
- Collections management
- Empathy and tact
- Conflict resolution
- Active listening
References
References available upon request.
Timeline
Collections Supervisor
ND Workforce Safety & Insurance
09.2023 - Current
Premium Auditor
ND Workforce Safety & Insurance
03.2023 - 09.2023
Office Manager/Real Estate Sales Manager
Red Rock Resort
01.2017 - 03.2023
Bachelor of Science - Business Management
Minot State University
Associate of Science - Legal Assistant
Minot State University