Karrie Blackburn
Caddo,OK
Summary
Oklahoma Notary, Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registration Clerk
Choctaw Nation Health Clinic
11.2022 - Current
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Explained form wording to patients to help each understand information required.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
Mortgage Post Closing Final Document Specialist
First United Bank & Trust
10.2021 - 08.2022
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Produced and submitted completed loan packages to title and escrow professionals.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Checked accuracy and completeness of all paperwork.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Reviewed and validated details of loan applications and closing documentation.
- Indexing recorded MTG/DOT and TPOL.
Lead/Managing Receptionist
49th Street Veterinary Clinic
04.2021 - 10.2022
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Evaluated report data to proactively adjust and enhance operations.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained computer and physical filing systems.
Dispatch, Accounts Receivable
Blackburn Plumbing & Air
06.2020 - 03.2021
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Corresponded with clients through email, telephone or postal mail.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Communicated with customers to provide recommendations on repairs
- Read system maps and caller information, and documented all details in system.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
Receptionist
Durant Animal Hospital
08.2017 - 06.2020
- Operated multi-line telephone system to independently handle over 40 calls each day
- Restocked, arranged and organized merchandise
- Sorted, received and distributed mail correspondence between departments and personnel
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Entered daily data in computer systems and documented office activities
- Counted cash in register drawer to balance register at beginning and end of shift
- Kept reception area clean and neat to give visitors positive first impression.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Education
High School Diploma -
K12 Virtual Charter High School
Midwest City2016
Skills
- Multi-line telephone systems
- Memorization and recall
- Data entry
- Organization skills
- Time management
- Multitasking strengths
- Sale expertise
- Professional demeanor
- HIPAA Procedures
- Client Relationships
- Registration Requirements
- Patient Registration
- Information Updates
- Patient Greeting
- Verification and Eligibility
- Residential Construction
- Residential Plumbing
- Management
Certification
- CNP - Certified Notary Public
Timeline
Registration Clerk
Choctaw Nation Health Clinic
11.2022 - Current
Mortgage Post Closing Final Document Specialist
First United Bank & Trust
10.2021 - 08.2022
Lead/Managing Receptionist
49th Street Veterinary Clinic
04.2021 - 10.2022
Dispatch, Accounts Receivable
Blackburn Plumbing & Air
06.2020 - 03.2021
Receptionist
Durant Animal Hospital
08.2017 - 06.2020
High School Diploma -
K12 Virtual Charter High School
- CNP - Certified Notary Public
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