Hi, I’m
KARRIE CHANCHALEUNE
Edmond,OK
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
7
years of professional experience
1
Certification
Work History
OKLAHOMA BLOOD INSTITUTE
Supervisor
06.2019 - 05.2025
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
LA RAZA MOTORS
Receptionist
01.2019 - 01.2025
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
THUNDER INSURANCE
Secretary
01.2019 - 01.2025
Job overview
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
CSL PLASMA
Phlebotomist
07.2018 - 03.2020
Job overview
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Education
NORTHWEST CLASSEN HIGH SCHOOLOKLAHOMA CITY, OK
High School Diploma
05-2018
University Overview
- Honoree of Health Science Academy of Northwest Classen High School
Skills
- Mentorship and training
- Results-driven mindset
- Team leadership
- Client support
- Complex Problem-solving
- Decision-making
- Analytical thinking
- Team building
- Processes and procedures
- Relationship building
- Policy enforcement
- Public speaking
- Business development
Certification
- Certified Phlebotomist/Training Assistant, Oklahoma Blood Institute (Our Blood Institute) - June 2019 - Present
Languages
English
Full Professional
Laotian
Full Professional
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsTeam Building / Company RetreatsPaid sick leave401k matchPaid time off4-day work weekAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
OKLAHOMA BLOOD INSTITUTE
06.2019 - 05.2025
Receptionist
LA RAZA MOTORS
01.2019 - 01.2025
Secretary
THUNDER INSURANCE
01.2019 - 01.2025
Phlebotomist
CSL PLASMA
07.2018 - 03.2020
NORTHWEST CLASSEN HIGH SCHOOL
High School Diploma
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