Karrie Gallagher
Berkley,MA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
AllShifts
05.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Food Delivery Driver
DoorDash
03.2023 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
Personal Care Assistant
Personal Employer
05.2020 - 12.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Clinical Care Coordinator
Dovetail Health
02.2021 - 03.2023
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
- Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
- Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
- Participated in interdisciplinary conferences, sharing clinical insights and collaborating on strategies for complex case management.
Education
No Degree - Practical Nursing
Coastal Career Academy
Fall River, MA03-2023
Massage Therapy
Lincoln Technical Institute
Lincoln, RI05-2007
High School Diploma -
Apponequet Regional High School
Lakeville, MA06-1999
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Medical records management
- Medical office administration
- CNA certification
- Quick problem solver
- Family support and assistance
- Documentation expert
- Activity coordination
Timeline
Certified Nursing Assistant
AllShifts
05.2023 - Current
Food Delivery Driver
DoorDash
03.2023 - Current
Clinical Care Coordinator
Dovetail Health
02.2021 - 03.2023
Personal Care Assistant
Personal Employer
05.2020 - 12.2024
No Degree - Practical Nursing
Coastal Career Academy
Massage Therapy
Lincoln Technical Institute
High School Diploma -
Apponequet Regional High School
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