Karrie Harris
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Manager/Acting General Manager
Ruth's Chris Steakhouse
01.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stepped up as acting general manager showing confidence and leadership.
Fine Dining Server
Ruth's Chris Steakhouse
01.2022 - Current
- Mastered and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Mastered wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Promoted to manager
Fine Dining Server
Hudson & Essex
04.2021 - 01.2022
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Upheld high sanitation and safety standards while delivering and serving food.
Bartender
The City Square Steakhouse
04.2017 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Recommended beverage pairings with food orders leading to increasing average revenue of food orders by more than 25%.
- Introduced new cocktail promotions that were popular with guests and increased sales and promotions.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
General Manager
The Iron Pony Saloon
08.2009 - 03.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Educated FOD staff on alcoholic and non-alcoholic beverages through regular instruction.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Associate of Business Management -
University of Phoenix
Tempe, AZ05.2009
Skills
- Safety Assurance
- Total Quality Management
- High-Volume Dining
- Liquor and wine pairings/service
- Labor Cost Controls
- Staff Development
- Food Preparation and Safety
- Product Analysis
- Staff Training
- Team Leadership
- Customer Experience
- Conflict Resolution
Timeline
Manager/Acting General Manager
Ruth's Chris Steakhouse
01.2022 - Current
Fine Dining Server
Ruth's Chris Steakhouse
01.2022 - Current
Fine Dining Server
Hudson & Essex
04.2021 - 01.2022
Bartender
The City Square Steakhouse
04.2017 - 05.2021
General Manager
The Iron Pony Saloon
08.2009 - 03.2017
Associate of Business Management -
University of Phoenix
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