Karrie Hess
Tomahawk,WI
Summary
Experienced professional passionate about providing excellent customer service and exceeding expectations. Detail-oriented with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Expertise in financial services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bank Branch Manager
Associated Bank
06.2019 - Current
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Consulted customers to boost product sales and services.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Collaborated with senior management to develop strategies for increasing market share and overall profitability.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Maintained friendly and professional customer interactions.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
- Complied with regulatory guidelines and requirements.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Bank Branch Manager
Huntington National Bank
06.2016 - 06.2019
Bank Manager
First Merit Bank
04.2013 - 06.2016
Bank Manager
Citizens Bank
06.2009 - 04.2013
Education
High School Diploma -
DC Everest High School
Schofield06-1988
Skills
- Relationship Management
- Verbal/written communication
- Excellent work ethic
- Customer Service
- Team Player
- Attention to Detail
- Excellent time management skills
- Customer Relationships
- Client acquisition
- Community Relations
- Dependable
Certification
NMLS
Notary Public
Medallion Signature Guarantee
Timeline
Bank Branch Manager
Associated Bank
06.2019 - Current
Bank Branch Manager
Huntington National Bank
06.2016 - 06.2019
Bank Manager
First Merit Bank
04.2013 - 06.2016
Bank Manager
Citizens Bank
06.2009 - 04.2013
High School Diploma -
DC Everest High School
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