Karrie Hole
CRAWFORDSVILLE,Indiana
Summary
Experienced professional and manager with a strong background in strategic planning, budget control, and risk assessment. Adept at managing complex projects, meeting deadlines, and fostering teamwork. Recognized for dependability, leadership skills, and clear communication abilities. Knowledgeable front office manager skilled in managing front office operations, streamlining administrative processes, and enhancing guest satisfaction through effective team leadership. Demonstrated excellent organizational and multitasking skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager/Front Office Manager
Cramsey Creations LLC
12.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Agent
Televerde
01.2023 - Current
- Customer Service Rep
- Research information, policies, and procedures, utilizing multiple sources to provide answers on product offerings and resolve issues and complaints.
- Accurately enter caller’s information into internal database.
- Document and take messages using strong attention to detail.
- Update and Maintain customer accounts in a timely manner.
- Answer and screen inbound telephone calls from clients, vendors, and employees.
- Route callers to appropriate party as necessary while providing superior customer service to delight clients.
- Open trouble tickets for specific customer issues and effectively handle escalations in a professional and collected manner understanding the appropriate parties that need to address specific issues.
- Strong phone etiquette and basic computer skills.
- Ability to work in a fast-paced, call center environment.
- Ability to handle sensitive and emotional calls that require empathetic responses.
- High level of verbal and written communication skills.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Strengthened client trust and loyalty by resolving issues quickly, often turning potential losses into upsell opportunities.
Head Cook/Server Manager
Allen’s Country Kitchen
01.2013 - 12.2022
- Planned and prepared daily specials
- Ordering
- Scheduling, and pay roll
- Sales
- Inventory management
- Sanitation, communication skills.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Coordinated with front-of-house staff to ensure seamless communication and high level of customer service during meal service.
Founder/Executive Director
Recovery Rec Center
01.2017 - 12.2021
- Adhere to the given budget
- Problem solving
- Networking/social skills
- Active listener, empathetic, time management, attention to detail, communication, adaptability
- Scheduling, managing volunteers, fundraising
- Facilitate board of director meetings class facilitation facilitate meetings
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Fuel Desk Clerk/ shift leader
Pilot Travel Center LLC
01.2006 - 12.2013
- Specialized in Comdata, customer service, payroll, team building, scheduling, sales, inventory management, sanitation, communication skills
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Supported promotional activities and upsold hotel amenities, contributing to increased revenue.
Education
Certificate of Technical Studies - Business Administration
Ivy Tech Community College of Indiana
Madison, IN10-2024
No Degree - Carreer Training
Career Paths Televerde Foundation
Phoenix, AZ07-2023
No Degree - Buisness
Ivy Tech Community College of Indiana
Madison IN06-2023
No Degree - Digital Marketing
University of Massachusetts Global
Ariziona04-2023
Skills
- Project planning
- Project planning and development
- Team collaboration
- Schedule management
- Document management
- Meeting facilitation
- Project scheduling
- Client Contract
- Advanced problem solving
- Conflict management
- Productivity improvement
- Project management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6-8 staff members.
Certification
- Sales Essentials Certificate
- Certified Sales Development Representative
Languages
English
Timeline
Project Manager/Front Office Manager
Cramsey Creations LLC
12.2024 - Current
Agent
Televerde
01.2023 - Current
Founder/Executive Director
Recovery Rec Center
01.2017 - 12.2021
Head Cook/Server Manager
Allen’s Country Kitchen
01.2013 - 12.2022
Fuel Desk Clerk/ shift leader
Pilot Travel Center LLC
01.2006 - 12.2013
Certificate of Technical Studies - Business Administration
Ivy Tech Community College of Indiana
No Degree - Carreer Training
Career Paths Televerde Foundation
No Degree - Buisness
Ivy Tech Community College of Indiana
No Degree - Digital Marketing
University of Massachusetts Global
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