Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karrie Ledford

Vicksburg,MI

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Flight Attendant

Southwest Airlines
Chicago, IL
10.2014 - 10.2024
  • Delivered onboard customer service including food and beverage service.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Assisted passengers during deplaning process by providing directions or other information as requested.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.

Automotive Service Advisor

Harold Zeigler Auto Group
Lowell, MI
02.2007 - 05.2014
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Maintained accurate records of customer transactions in the dealership database.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Resolved customer complaints promptly in a professional manner while adhering to company policies.
  • Educated customers about preventative maintenance programs available at the dealership.
  • Followed up with customers after service visits to confirm satisfaction with completed work.
  • Upsold additional products such as extended warranties, oil changes, tire rotations.
  • Collaborated closely with colleagues across departments such as sales, finance and accounting.
  • Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Conducted customer satisfaction surveys to identify areas for service improvement.
  • Estimated costs of vehicle repair.

Automotive Service Advisor

Kool Chevrolet
Grand Rapids, MI
06.2003 - 02.2007
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Maintained accurate records of customer transactions in the dealership database.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Resolved customer complaints promptly in a professional manner while adhering to company policies.
  • Educated customers about preventative maintenance programs available at the dealership.
  • Followed up with customers after service visits to confirm satisfaction with completed work.
  • Upsold additional products such as extended warranties, oil changes, tire rotations.
  • Collaborated closely with colleagues across departments such as sales, finance and accounting.
  • Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Conducted customer satisfaction surveys to identify areas for service improvement.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.

Education

High School Diploma -

Birch Run
MI

Skills

Strong work ethic

Organization Skills

Adaptability

Diligent

Collaborative

References

References available upon request.

Timeline

Flight Attendant

Southwest Airlines
10.2014 - 10.2024

Automotive Service Advisor

Harold Zeigler Auto Group
02.2007 - 05.2014

Automotive Service Advisor

Kool Chevrolet
06.2003 - 02.2007

High School Diploma -

Birch Run

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Karrie Ledford