Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Karrie Ledford

Vicksburg,MI

Summary

Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.

Overview

10
10
years of professional experience

Work History

Guest Secretary

Kalamazoo Public Schools
12.2024 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Supported recruitment efforts by scheduling interviews and communicating with candidates.
  • Processed timecards and payroll information to ensure accurate employee compensation.
  • Coordinated onboarding processes for new hires, including preparation of materials and orientation schedules.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Organized new employee orientation schedules for new hires.
  • Scheduled and coordinated interviews between hiring managers and potential employees.

Flight Attendant

Southwest Airlines
10.2014 - 10.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
  • Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.

Education

No Degree - Human Resources

Saginaw Valley State University
Bay City, MI

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Employee relations
  • Conflict management
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Customer relationship management (CRM)
  • Applicant interviewing

Accomplishments

  • Recognized as Outstanding Crew Memember in May of 2018 handling intense medical emergency with poise and compassion.
  • Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 100%
  • Successfully calmed passengers during a turbulent storm in 2022 while en route to Austin, TX

Timeline

Guest Secretary

Kalamazoo Public Schools
12.2024 - Current

Flight Attendant

Southwest Airlines
10.2014 - 10.2024

No Degree - Human Resources

Saginaw Valley State University

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Karrie Ledford