KARRIE PATTERSON
Bakersfield,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Packer
Amazon
Bakersfield, CA
11.2021 - 02.2022
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes.
- Complied with safety, health and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as putting trash in trash containers and picking up product from floor.
Customer Service Representative
Advance America
Bakersfield, CA
09.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assess the financial needs of individuals.
Assistant Manager
Dollar Tree
Bakersfield, CA
03.2011 - 09.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Cashier
Walmart
Bakersfield, CA
03.2008 - 05.2009
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
High School Diploma -
Golden Valley High School
Bakersfield, CA05.2008
Skills
- Quality Assurance
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Building Customer Trust and Loyalty
Timeline
Packer
Amazon
11.2021 - 02.2022
Customer Service Representative
Advance America
09.2017 - 11.2018
Assistant Manager
Dollar Tree
03.2011 - 09.2017
Cashier
Walmart
03.2008 - 05.2009
High School Diploma -
Golden Valley High School