Karrie Romero
Summary
Dynamic Intake Specialist with a proven track record at Home Medical Supplies, excelling in data entry and compassionate communication. Enhanced patient satisfaction through innovative prescription refill strategies and efficient administrative processes, significantly reducing wait times. Recognized for critical thinking and collaborative problem-solving, fostering a supportive environment for clients and team members alike.
Overview
7
7
years of professional experience
Work History
Intake Specialist/Prescription Refill Coordinator
Home Medical Supplies
07.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Implemented innovative strategies for managing prescription refills, resulting in increased patient satisfaction levels.
- Reduced wait times by swiftly completing administrative tasks such as data entry, billing procedures, and prescription refills.
- Maintained a high level of efficiency with accurate data entry for prescription refills and new prescriptions.
Medical Scheduler
National Jewish Health
06.2022 - 07.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Procedure Scheduler
Rocky Mountain Gastroenterology
04.2020 - 06.2022
- Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
- Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Patient Access Representative - Neuroscience
University of Colorado Health
10.2018 - 04.2020
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
Education
High School Diploma -
Trapper Creek High School
Darby, MT05-1996
No Degree - Certified Medical Office Assistant
Trapper Creek Business Tech School
Darby, MT05-1996
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Problem-solving
- Eligibility review
Timeline
Intake Specialist/Prescription Refill Coordinator
Home Medical Supplies
07.2024 - Current
Medical Scheduler
National Jewish Health
06.2022 - 07.2024
Procedure Scheduler
Rocky Mountain Gastroenterology
04.2020 - 06.2022
Patient Access Representative - Neuroscience
University of Colorado Health
10.2018 - 04.2020
High School Diploma -
Trapper Creek High School
No Degree - Certified Medical Office Assistant
Trapper Creek Business Tech School
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