Karrie Tolbert
Shady Valley,TN
Summary
Goal-oriented team player with a strong drive to achieve team productivity and optimize customer satisfaction. Possess a diverse range of skills. Thrive in fast-paced environments, employing a resourceful leadership style and diligent work ethic.
Overview
7
7
years of professional experience
Work History
Handyman Helper
HONEY DO HANDYMAN SERVICES
Bristol, TN
08.2023 - 10.2024
- Assisted manager with a variety of maintenance and repair tasks, including painting, carpentry, plumbing, electrical work, and appliance installation
- Gathered supplies for projects as requested by the handyman
- Time-oriented individual
Genral Manager
DAMASCUS OLD MILL INN
Damascus, VA
06.2019 - 08.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Supervised employees through planning, assignments, and direction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Security Guard
3D SECURITY
Bristol, TN
01.2018 - 08.2020
- Securred personnel and property by inspecting buildings and patrolling premises
- Monitored surveillance systems, conducted routine inspections, and responded to alarms and emergency calls
- Additional experience in de-escalating conflicts, and providing exceptional customer service
- Performed authorized searches, detained and questioned individuals to protect company assets
- Utilized exceptional observation skills to identify and report suspicious activities and potential security risks
- Adhered to established security protocols, company policies and procedures to maintain a safe and secure environment
- Provided detailed and accurate reports of daily activities, incidents, and observations
- Wrote reports related to incidents, unauthorized access violations or other unusual activity
- Maintained a safe and secure environment by monitoring and controlling access to restricted areas
- Criminal or civil actions in accordance with company rules
- Completed incident reports to record security or law enforcement-related activities
- Responded to medical emergencies, provided first aid, and contacted emergency services as needed
- Documented security-related information and maintained accurate records
Education
GED -
Johnson County High School
Mountain City, TN01.2008
Skills
- Staff Supervision
- Complaint Resolution
- Quality Assurance
- Wait Staff Training
- Cash Handling
- Computer Literacy
- Documentation and Reporting
- Data Entry
- Policy Enforcement
- Operations Management
- Guest Check-in and Check-out
- Hotel Reservation Systems
- Room Assignments
- Reservation Management
- Telephone Skills
- Hospitality Service
- Customer Service
- Verbal and Written Communication
- Incoming Mail Sorting
- Restaurant Reservations
- Room Service
- Problem Solving
- Hotel Safe Deposits
- Housekeeping Needs
- Inventory and Ordering
- Laundry Maintenance
- Computer Skills
- Payment Collection
- Preparing Food Orders
- Planning
- Multitasking
- Mail Sorting
- Interior and Exterior Painting
- Pressure Washing
- Furniture Maintenance
- Estimate and Invoice Preparation
References
Work references
Dave Tolbert 423-297-3849 owner and boss of 3D security/ Honey Do
Danny boone (704) 681-0354/ boss and friend of Damascus Old Mill Inn
Personal references
Kris Cuddy
Timeline
Handyman Helper
HONEY DO HANDYMAN SERVICES
08.2023 - 10.2024
Genral Manager
DAMASCUS OLD MILL INN
06.2019 - 08.2023
Security Guard
3D SECURITY
01.2018 - 08.2020
GED -
Johnson County High School
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