Summary
Overview
Work History
Education
Skills
Additional Information - Skills And Abilities
Personal Information
Timeline
Generic

Karrie Waters

Dothan,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and professional under pressure. Being under pressure tends to be where I shine the most. Excelling at customer service satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline driven environments. Patients and empathetic with extensive background in conflict resolution and customer care. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Conduent
Remote
08.2023 - 03.2024
  • Customer Service agent for Medicare side
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Went over benefits, pharmacy benefits, helped find doctors, and went over claims.
  • Answered customer inquiries and provided accurate information regarding their Health Insurance

Confined Space Attendant

Airtek Construction
Troy, AL
10.2020 - 08.2023
  • As a confined space attendant it is my job to make sure that the workers in the confined space are safe
  • This is done by constant air quality monitoring and communication with the workers at all times
  • I also fire watch to make sure nothing catches on fire from work that is being done in the area
  • This is a as needed work.

Front Desk Receptionist

Mercedes-Benz of Dothan
Dothan, AL
01.2020 - 02.2020
  • I answered phones and transfered to right area
  • Set up drivers to deliver cars to customers from sales and service areas
  • Scanned and filed services packets
  • I was there filling in for someone that was on maturity leave.

Assistant Store Manager

Claire's
Dothan, AL
05.2018 - 05.2019
  • Key holder, opened and closed, filled paper work out and watched over employees, filled in when manager could not...Led store resets...traveled to help other stores in the district

CLERK

DISCOUNT TOBACCO OUTLET
04.2016 - 01.2017
  • I greeted customers each and every day that entered the store
  • Listening to each customer to make sure I understood their wants and needs
  • Described products to the customer and how to use them
  • Earned managements trust by serving as key holder, responsibly opening and closing store
  • Politely assisted customers in person and via telephone
  • Provided an elevated customer experience to generate a loyal clientele
  • Recommended products based on what the customer wants and needs
  • Organized store merchandise racks by size style and color to promote visually appealing environment
  • Operated POS system with handling cash and deposits
  • Make daily bank trips with access to account numbers.

CUSTOMER SERVICE REPRESENTATIVE

ASURION
09.2015 - 04.2016
  • Answered an average of 10-50 call per day by addressing customer inquiries, solving problems and providing new product information
  • Listen to each customers concerns and understanding their issues to better understand what they need
  • Answered questions regarding equipment and packages
  • Always made sure to stay up to date on all services provided
  • Directed calls to appropriate individuals and department
  • Helped drive sales goals and achieve monthly quotas
  • Asking open ended questions to assess customer needs
  • Set up and explain new membership contracts.

CUSTOMER SERVICE REPRESENTATIVE

VANTAGE SOURCING
11.2010 - 12.2011
  • Answering a high volumn of calls each day regarding customer accounts
  • Described product to customers and accurately explained details and care of merchandise
  • Set up customers new accounts with desired plans and products
  • Ran customer credit checks with personal information
  • Made follow up calls on open call cases.

Education

High school diploma - GENERAL

ELBA HIGH SCHOOL
01.2004

Photography - ART INSTITUTE OF PITTSBURG ONLINE

Skills

  • CREDIT
  • CASH
  • POINT OF SALE
  • POS
  • POS SYSTEM
  • Microsoft Office
  • Store Management Experience
  • Customer satisfaction measurement
  • Call Management
  • Inbound and Outbound Calling
  • Complaint resolution
  • Data Entry
  • Account updating
  • Information Security
  • Courteous demeanor
  • Typing proficiency
  • Problem Resolution
  • Active Listening
  • Payment Processing
  • Clerical Support
  • Dispute Resolution

Additional Information - Skills And Abilities

  • TRUSTED KEY HOLDER
  • EXCEPTIONAL COMMUNICATION SKILLS
  • STRONG CLIENT RELATIONS
  • PROFICIENT IN CASH MANAGEMENT
  • CREDIT CARD PROCESSING
  • MULTI-LINE PHONE TALENT
  • CREATIVE PROBLEM SOLVER
  • MS WINDOWS PROFICIENT
  • QUICK LEARNER
  • CASH FLOW MANAGEMENT
  • STRATEGIC SALES KNOWLEDGE
  • POS SYSTEM EXPERT

Personal Information

Title: CLERK

Timeline

Customer Service Representative

Conduent
08.2023 - 03.2024

Confined Space Attendant

Airtek Construction
10.2020 - 08.2023

Front Desk Receptionist

Mercedes-Benz of Dothan
01.2020 - 02.2020

Assistant Store Manager

Claire's
05.2018 - 05.2019

CLERK

DISCOUNT TOBACCO OUTLET
04.2016 - 01.2017

CUSTOMER SERVICE REPRESENTATIVE

ASURION
09.2015 - 04.2016

CUSTOMER SERVICE REPRESENTATIVE

VANTAGE SOURCING
11.2010 - 12.2011

High school diploma - GENERAL

ELBA HIGH SCHOOL

Photography - ART INSTITUTE OF PITTSBURG ONLINE

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Karrie Waters