Karrie Yrigoyen

Registering patients

Verifying patient insurance coverage, obtaining pre-authorizations, and processing insurance claims and related paperwork.

Collects patients payments.

• Boosted lesson delivery efficiency through meticulous preparation of instructional resources.
• Strengthened comprehension through one-on-one instructional support.
• Offered specialized guidance to enhance student understanding and performance.
• Created and maintained positive relationships with students, parents, and colleagues.

• Facilitated the insurance claims process for customers, ensuring timely and accurate completion
• Coordinated scheduling for glass replacement jobs, optimizing workflow and service efficiency
• Resolved customer complaints swiftly and effectively, maintaining customer satisfaction and brand reputation

• Managed inbound service requests and merchant inquiries, ensuring prompt and knowledgeable resolution via telephone and email
• Functioned as the primary point of contact for customers, providing tailored guidance for product selection based on individual business requirements
• Identified complex issues and executed necessary escalation procedures to ensure customer satisfaction

• Organized and coordinated customer appointments, ensuring a streamlined and efficient scheduling process
• Resolved customer complaints, demonstrating strong conflict-resolution and customer service skills
• Managed all aspects of billing and liaised with insurance companies for claim approvals, showcasing excellent financial administration and communication abilities

• Delivered comprehensive customer service to a large employee base, successfully resolving a plethora of issues ranging from payroll discrepancies to benefits enrollment and insurance coverage clarification
• Oversaw all administrative tasks within the department, including diligent management of data entry, filing, and faxing, ensuring smooth departmental operation
• Coordinated appointments and correspondence for the Director of Human Resources, while also providing assistance on special projects, demonstrating adaptability and multitasking skills
• Actively engaged in the Safety Committee, contributing to workplace safety measures