Karrie-Jo Antrobus
Ocala,FL
Summary
Results-driven customer service professional with extensive experience in customer relationship management and problem-solving. Skilled in training facilitation and collaboration, consistently improving service delivery and fostering customer loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Rep
Dexter
Ocala, FL
01.2024 - Current
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and managed returns using company software systems.
- Collaborated with team members to improve service delivery and efficiency.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on product features and benefits to enhance satisfaction.
- Handled high call volumes while maintaining a positive demeanor and professionalism.
- Participated in training sessions to improve service skills and product knowledge.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Accounts Manager
Go Facilities/PEM Repairs
Inverness, FL
10.2005 - 06.2023
- Managed client accounts and ensured timely service delivery.
- Developed and maintained strong customer relationships through effective communication.
- Coordinated with internal teams to streamline service operations and processes.
- Implemented strategies to enhance customer satisfaction and retention rates.
- Trained junior staff on account management best practices and tools.
- Supervised junior staff in daily accounting operations.
- Advised senior management on best practices for improving profitability.
- Coordinated schedules for multiple departments to optimize resource allocation.
- Communicated with team members to resolve scheduling conflicts promptly.
- Facilitated training sessions for new hires on scheduling procedures and tools.
Education
High School Diploma -
Dunnellon High School
Dunnellon05-1993
Skills
- Customer relationship management
- Order processing
- Complaint resolution
- Software systems management
- Product education
- Service delivery improvement
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Customer retention strategies
- Decision-making
- Training facilitation
- Sales expertise
- Product and service solutions
- Product knowledge
- Customer service
References
References available upon request.
Timeline
Customer Service Rep
Dexter
01.2024 - Current
Accounts Manager
Go Facilities/PEM Repairs
10.2005 - 06.2023
High School Diploma -
Dunnellon High School