Karrigan Blake

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service with a positive attitude

• Trained new waitresses, ensuring attention to detail and comprehensive understanding of restaurant methodology

• Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
• Checked patient insurance, demographic, and health history to keep information current.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

• Top sales performer within my team
• Consistently exceeded sales targets by promoting memberships and upselling products
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built strong relationships with customers to encourage repeat business.

• Assisted in preparation, surgery, and recovery of patients
• Worked with Idexx laboratory equipment to perform tests including CBCs, chemistry panels, urinalysis, thyroid, and heartworm testing
• Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
• Supported veterinary staff during emergencies, providing urgent care assistance when needed.

• Provided a safe, comfortable, child-friendly environment with engaging activities and promoting good behavior
• Transported children to and from school, appointments, and entertainment activities
• Helped children with homework, school assignments, and projects