Karrina Jackson

-Assist members with inbound and outbound calls for Meridian of Illinois

-Place outbound calls to new enrollees to assist with completing their Health Risk Assessments and Notification of Pregnancy Assessments

-Assist members with requesting new member id cards, locating and updating primary care providers, demographic changes, and general inquiries about provider benefits and community information

- Review member claims

-Assist member in closing Gaps in Care and HEDIS

-Trained new and on coming team members

-Assist with the Subordination process to use the tools needed to identify and address liens on title that is vital in the refinance process

-Contacted clients, Third party facilities, and some consumer communication

-Reviewed documents to ensure their accuracy to be submitted for review by the Loan Processor

-Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Also assist patient with actives of daily living

-Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals to ensure quality care for the patient and their family

-Maintained accurate documentation of patient records

-Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.

-Trained new and on coming Nurse Assistants

-Assisted patients with with mobility assistance and care while in the intensive Care Unit

-Assisted nurses with wound care

-Assisted nurses with patient actives of daily living

-Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.

-Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.

-Increased patient morale through engaging conversation and companionship throughout their hospital stay.

-Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

-Maintained a high level of product knowledge, providing accurate information to customers.

-Developed and maintained excellence in customer relations