Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karrington Burke

Altamonte Springs,FL

Summary

Dynamic professional with extensive experience in customer service, specializing in scheduling and administrative support. Demonstrated ability to improve operational efficiency through strong attention to detail and effective multitasking. Committed to delivering exceptional customer care while pursuing opportunities for professional growth.

Overview

7
7
years of professional experience

Work History

FT Scheduler Imaging

AdventHealth
Altamonte Springs, FL
11.2024 - Current
  • Serve as the primary point of contact for patients, assisting both in-person and via inbound/outbound phone communications.
  • Verify Physicians orders to ensure accuracy and compliance with scheduling protocols.
  • Efficiently mange and coordinate patient appointments, optimizing scheduling to enhance operational flow.
  • Maintain meticulous attention to detail to prevent scheduling conflicts and enhance patient satisfaction.
  • Performed data entry into computer systems for tracking purposes.
  • Worked closely with managers to prioritize tasks according to importance and urgency levels.

Patient Access Specialist

AssistRx
, FL
12.2022 - 02.2024
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Called insurance companies and verified patient coverage.
  • Supported onboarding of new employees by assisting with their training

Intake Coordinator

Advanced Recovery Systems
Orlando, FL
07.2022 - 12.2022
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Answered and logged incoming inquiries via phone and email.
  • Verified insurance eligibility, benefits and patient liabilities for defined services.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Coordinated transportation arrangements for clients as needed.

Front Desk Associate

SimonMed Imaging
Orlando, FL
10.2021 - 07.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Managed customer complaints and rectified issues to complete satisfaction.

Travel Booking Coordinator

Hilton Grand Vacations
Orlando, FL
01.2019 - 10.2021
  • Delivered customer care by managing high-volume inbound calls, actively listening to travelers needs, and providing customized solutions.
  • Maintained and strengthened customer relationships through effective communication, problem resolution, and follow-up support to ensure satisfaction through sales and services processes.
  • Demonstrated adaptability by assisting during time sensitive or unexpected situations, such as schedule conflicts, travel disruptions, and escalated service issues.
  • Contributed to a customer-first environment by exercising sound judgment, understanding policy frameworks, and ensuring consistent first-call resolution.
  • Planned, described and sold itinerary with tour packages and promotional travel gift incentives.

CSR

Conduent
Orlando, FL
08.2018 - 01.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Ocoee High School
Ocoee, FL
05.2018

Skills

  • Multitasking capacity
  • Registration and Admissions
  • Scheduling
  • Customer Service
  • Explaining Policy and Procedures
  • HIPAA compliance
  • Administrative support
  • Workflow management
  • Analytical thinking
  • Deadline tracking
  • Risk monitoring

Timeline

FT Scheduler Imaging

AdventHealth
11.2024 - Current

Patient Access Specialist

AssistRx
12.2022 - 02.2024

Intake Coordinator

Advanced Recovery Systems
07.2022 - 12.2022

Front Desk Associate

SimonMed Imaging
10.2021 - 07.2022

Travel Booking Coordinator

Hilton Grand Vacations
01.2019 - 10.2021

CSR

Conduent
08.2018 - 01.2019

High School Diploma -

Ocoee High School

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