Karrington Jessup
Marysville,WA
Summary
Proven leader and effective communicator, demonstrated with a track record of enhancing customer satisfaction and team performance. Excelled in complex problem-solving and time management, fostering a culture of continuous improvement and collaboration. Achieved significant improvements in employee engagement and customer loyalty through active listening and a positive attitude. Customer-focused professional with successful 13-year career in customer service related positions.
Overview
6
6
years of professional experience
Work History
Manager
Safeway Starbucks
08.2022 - 10.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Customer Service Representative
CM Heating
09.2021 - 04.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Seatown Electric
04.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Barista
Your Daily Grind Espresso
07.2017 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Arlington High School
Arlington, WA06.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Positive Attitude
- Attention to Detail
- Dependable and Punctual
Timeline
Manager
Safeway Starbucks
08.2022 - 10.2023
Customer Service Representative
CM Heating
09.2021 - 04.2023
Customer Service Representative
Seatown Electric
04.2021 - 10.2022
Barista
Your Daily Grind Espresso
07.2017 - 04.2022
High School Diploma -
Arlington High School
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