Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Karrisa Lillis

Cape Canaveral,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Support Specialist

Continuum Global
04.2022 - 09.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Provided primary customer support to internal and external customers.
  • Collected vital information to support company and associates through interviews and data analysis.

Receptionist, Admin Assistant, HR

Wells Boys Property
10.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Collected Type payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.

Sales Representative, Customer Service Shift Lead

Circle K
08.2019 - 07.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Cleaner

EMS
02.2019 - 07.2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.

Sales Associate, Customer Service Representative

Dollar General
11.2018 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Server, Greeter

Pizza Hut
02.2017 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Server and Greeter

Gurne
05.2012 - 09.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Skills

  • Customer Assistance
  • Efficient typing
  • Bank entering
  • Complaint Handling
  • Customer Relationship Management (CRM)
  • CRM Software
  • Call center experience
  • Appointment Scheduling
  • Payment Processing
  • Microsoft Windows and Office
  • Interpersonal Skills
  • Online Chat Support
  • Organizational Skills
  • Highly Professional
  • Tracking and Documentation
  • Account Administration
  • Remote Technical Support

Additional Information

Accuracy, Excellent organizational skills, Confidentiality, Planning and Time management, Dependable, Reliability, Stress tolerance, Customer-service orientation., Willingness to work in a flexible schedule and high workload.

Timeline

Customer Support Specialist

Continuum Global
04.2022 - 09.2023

Receptionist, Admin Assistant, HR

Wells Boys Property
10.2021 - 02.2022

Sales Representative, Customer Service Shift Lead

Circle K
08.2019 - 07.2021

Cleaner

EMS
02.2019 - 07.2019

Sales Associate, Customer Service Representative

Dollar General
11.2018 - 02.2019

Server, Greeter

Pizza Hut
02.2017 - 11.2018

Server and Greeter

Gurne
05.2012 - 09.2012

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Karrisa Lillis