Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karrissa Hernandez

Watertown,WI

Summary

Highly motivated Results-oriented Assistant Store Manager offering 23 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Also, highly motivated to always helping for the greater good. Always striving for exceptional teamwork. In any task that is assigned to me I ensure highest of results.

Overview

23
23
years of professional experience

Work History

Assistant Store Leader

Kwik Trip
08.2021 - 03.2025
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Worked with customer service representatives to handle escalated customer issues.
  • Supervised 40 co-workers.
  • Managed team workload to reach production targets.
  • Created staff schedules, approved requested time off and updated reports.
  • Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
  • Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.

Assistant Store Manager (Coach)

Walmart Supercenter
07.2019 - 07.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Directly interviewed, hired and trained 27 staff associates and equipped to comply with company policies and procedures.
  • Directly interviewed, hired and trained 6 supervisor staff to properly train to comply with company policies and procedures
  • Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reviewed P&L for the store once a month to help ensure it was communicated store wide. Help put procedures into place to increase profits
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Store Support Manager

Walmart Supercenter
01.2016 - 07.2019
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Store Assistant Managers & Store Managers
  • Coached employees through day-to-day work and complex problems.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Interpreted management directives to define and document administrative staff processes.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Monitored employee and customer interactions to assess quality of service.

Pharmacy Technician

Walmart Supercenter
05.2014 - 01.2016
  • Counted, measured and compounded medications following standard procedures.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Customer Service Manager

Walmart Supercenter
05.2003 - 04.2014
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Responsible for cash handling daily totals for the store making 60m a year

Remodel Crew Supervisor

Walmart Supercenter
06.2003 - 10.2010
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Trained employees in time management and proper ways to complete job duties.
  • Transported daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.
  • Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Communicated effectively with all stakeholders, including upper management, team members and customers to keep everyone informed.

Cashier

Wal-Mart Supercenter
06.2002 - 05.2003
  • Answered questions about store policies and addressed customer concerns.
  • Ensured they left the store with all purchased items
  • Packaged their items with What would I want mentality
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

No Degree - Business Management

Madison Area Technical College
Madison, WI

Skills

  • Focus and Follow-Through
  • Supplier Monitoring
  • Staff Scheduling
  • Goal Setting
  • Decision Making
  • Assignment Delegation
  • Human Resources Oversight
  • Team Leadership
  • Multitasking and Prioritization

Timeline

Assistant Store Leader

Kwik Trip
08.2021 - 03.2025

Assistant Store Manager (Coach)

Walmart Supercenter
07.2019 - 07.2021

Store Support Manager

Walmart Supercenter
01.2016 - 07.2019

Pharmacy Technician

Walmart Supercenter
05.2014 - 01.2016

Remodel Crew Supervisor

Walmart Supercenter
06.2003 - 10.2010

Customer Service Manager

Walmart Supercenter
05.2003 - 04.2014

Cashier

Wal-Mart Supercenter
06.2002 - 05.2003

No Degree - Business Management

Madison Area Technical College

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Karrissa Hernandez