Karrone Stanley
West Haven,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills willing to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player and looking to display my skills from my previous employers. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Lead Counter Sales
Homans Associates
11.2019 - Current
- Data Entry, Inventory Control, Delivery Dispatch, Finalize of Sales on Hvac Equipment
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Finalized sales by completing payments and required paperwork.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Welcomed customers and offered immediate assistance in line with business policies.
- Documented orders in computer system with general conditions and special customer requirements.
- Informed customers about important policies and conditions on sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Head of Security
Whiskey Barrel Saloon
08.2018 - Current
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Warehouse Associate
Red Thread Spacing
08.2016 - 06.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Entered quantity received against purchase order in computer system.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Counter Assistant
AAA Northeast
01.2010 - 10.2015
- Managed multiple tasks in high-volume environment.
- Greeted customers with smile and provided helpful suggestions.
- Cleaned and maintained dining area and condiment stations.
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed sales transactions using POS system.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
West Haven High School
West Haven, CTNo Degree - General Studies
Gateway Community College
New Haven, CTBachelor of Business - Business Administration And Management
Becker College
Worcester, MASkills
- Operational Processes
- Counter Restocking
- Strategic Networking
- Customer Inquiries
- Providing Feedback
- Billing Procedures
- Information Updates
- Managing Multiple Tasks
- Mobile Devices
- Client Needs Assessment
- Customer Order Fulfillment
- Closing Procedures
- Staff Meetings
- Excellent Written and Verbal Communication
- Competitor Analysis
- POS Inventory System Operation
- Customer Consultations
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Building Customer Loyalty
- Merchandise Recommendations
- Inventory Control Processes
- Adaptable and Flexible
- Exceeding Customer Expectations
- Engaging with Diverse Customers
- Meeting Sales Goals
- Customer Care
- Ability to Lift 40 Pounds
- Electronic Systems
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Speech Clarity
- Team Leadership
Timeline
Lead Counter Sales
Homans Associates
11.2019 - Current
Head of Security
Whiskey Barrel Saloon
08.2018 - Current
Warehouse Associate
Red Thread Spacing
08.2016 - 06.2019
Counter Assistant
AAA Northeast
01.2010 - 10.2015
High School Diploma -
West Haven High School
No Degree - General Studies
Gateway Community College
Bachelor of Business - Business Administration And Management
Becker College
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