Versatile and dynamic professional with extensive experience in high-stress environments, including the New York State Department of Corrections. Knowledgeable with a strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
24
24
years of professional experience
Work History
Correctional Officer
New York State Department Of Corrections
05.2019 - Current
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Enforced rules and regulations to maintain order among inmates.
Conducted routine and emergency head counts.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Direct Support Assistant
Office Of People With Developmental Disability
09.2016 - 05.2019
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Kept clients engaged in social networks and communities for personal health and growth.
Arranged transportation and accompanied patients to doctors' offices and errands.
Provided crisis intervention when necessary to maintain safety for both clients and staff members.
Improved clients'' overall well-being through consistent monitoring, medication administration, and routine healthcare coordination.
Managed financial matters for clients such as budgeting assistance, bill payments, and benefits coordination.
Ensured compliance with regulatory requirements by maintaining appropriate documentation and following agency protocols for client care.
Promoted a safe, clean, and comfortable living environment to ensure client satisfaction and wellbeing.
Organized recreational outings that fostered socialization skills among clients while encouraging community integration.
Guided clients towards increased community participation via volunteer opportunities or local clubs/organizations involvement.
Monitored progress and documented patient health status changes to keep care team updated.
Certified Nursing Assistant
Gowanda Rehabilitation Nursing
11.2014 - 09.2016
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Certified Nursing Assistant
Lutheran Social Services and Rehabilitation
11.2004 - 02.2015
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Factory Worker
Serta Mattress
10.2006 - 08.2013
Used equipment properly to avoid workplace hazards or injuries.
Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
Collaborated with team members to meet daily production quotas, promoting a positive work environment.
Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
Performed quality checks on finished products to identify and address discrepancies.
Adhered to strict safety regulations while operating heavy machinery, minimizing accidents on the factory floor.
Operated variety of machinery, contributing to diverse manufacturing tasks and flexibility in production needs.
Made sure that products were produced on time and are of good quality.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Customer Service Representative
Quality Markets
05.2001 - 07.2004
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Exhibited high energy and professionalism when dealing with clients and staff.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree - Independent Studies
Jamestown Community Collage
Jamestown, NY
High School Diploma -
Jamestown High School
Jamestown, NY
06-2002
Skills
Certified First Aid Training
Skilled in Conflict Management
Detail-Oriented Observation
Relationship building and management
Safety and security
Customer Engagement
Comprehensive Bookkeeping Practices
Production Management
Continuous Learning Approach
Analytical Problem-Solving
Proficient in Machinery Operation
Timeline
Correctional Officer
New York State Department Of Corrections
05.2019 - Current
Direct Support Assistant
Office Of People With Developmental Disability
09.2016 - 05.2019
Certified Nursing Assistant
Gowanda Rehabilitation Nursing
11.2014 - 09.2016
Factory Worker
Serta Mattress
10.2006 - 08.2013
Certified Nursing Assistant
Lutheran Social Services and Rehabilitation
11.2004 - 02.2015
Customer Service Representative
Quality Markets
05.2001 - 07.2004
No Degree - Independent Studies
Jamestown Community Collage
High School Diploma -
Jamestown High School
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