Karsen Pokorny
Pierre,United States
Summary
Dedicated customer service oriented individual with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results while learning more from an innovative and forward thinking marketing company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Beekeeper/ Farm Hand
University of Hawaii Hilo Farm
2022.09 - Current
- Monitoring colonies and taking appropriate measures to prevent or manage swarming
- Regularly inspecting beehives to ensure they are in good condition and free from pests, diseases, and other issues
- Harvesting honey by collecting frames with capped honeycomb and extracting honey using centrifugal force or other methods.
- Adapted quickly to changing environmental conditions, adjusting hive management strategies as needed to support healthy colonies in various climates.
- Scraped out parasites and removed vermin such as birds and mice.
- Preserved general hive health by inspecting for mites and providing ample food for bees.
Movie Theater Attendant
State 123 Theatre
2017.11 - Current
- Sell and collect admission tickets and passes from customers
- Operated refreshment stands before, during, and after shows
- Pleasantly and courteously interacted with customers.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided exceptional customer service by quickly resolving complaints and answering questions about film content or theater policies.
- Helped establish a positive work culture among team members by fostering open communication and collaboration across all departments within the theater.
Road Construction Personnel
Morris Inc.
2021.05 - 2022.08
- Worked non-regular hours with ability to adapt due to weather, equipment, and staffing changes
- Exhibited appropriate communication with local traffic
- Instructed public on established roadway routes to proceed in dangerous work zone in safe manner
- Maintained communication with all site leaders and construction personnel.
- Contributed to successful road construction projects, performing various labor-intensive duties as required.
Host/ Busser
WSW Steakhouse Hilo Hawaiian
2021.09 - 2022.07
- Welcoming guests upon arrival, providing friendly and inviting atmosphere
- Escorting guests to their tables, considering their preferences and restaurant's seating arrangements
- Communication with serving staff to ensure smooth flow of service, coordinating table assignments, and updating them on any special requests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
Bachelor of Applied Arts - Communications
University of Hawaii At Hilo
Hilo05.2025
High School Diploma -
T.F. Riggs High School
Pierre05.2020
Skills
- Dependability- Reliable and trustworthy. Consistently deliver on all commitments and accountable for all actions.
- Work Ethic- I take pride in all of work and remain committed to doing job well and demonstrating positive attitude and dedication.
- Customer Service- Excel at being attentive, friendly and going above and beyond to meet needs of customers.
- Adaptability- Consistently demonstrate flexibility, open-mindedness, and willingness to embrace change. Easily learn new skills both in personal and professional settings.
- Problem-Solving- Take pride analyzing situations and coming up with effective strategies to resolve it.
- All Microsoft and standard computer programs
Certification
- Government-issued driver's license
- High School Graduation Diploma
Timeline
Beekeeper/ Farm Hand
University of Hawaii Hilo Farm
2022.09 - Current
Host/ Busser
WSW Steakhouse Hilo Hawaiian
2021.09 - 2022.07
Road Construction Personnel
Morris Inc.
2021.05 - 2022.08
Movie Theater Attendant
State 123 Theatre
2017.11 - Current
Bachelor of Applied Arts - Communications
University of Hawaii At Hilo
High School Diploma -
T.F. Riggs High School
- Government-issued driver's license
- High School Graduation Diploma
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