Karsin Lee
Leasburg,NC
Summary
Dynamic professional with a proven track record at Buoys on Hyco Lake, excelling in customer service and multitasking. Adept at cash handling and decision-making, I consistently ensured guest satisfaction while maintaining a clean environment. Strong team collaboration skills enhanced operational efficiency, contributing to a positive dining experience.
Experienced with office administration at Hall's focused on scheduling and record keeping. Utilizes strong organizational skills to ensure smooth office operations. I have a track record of effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Waitress
Buoys on Hyco Lake
06.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with kitchen staff and bartenders to ensure timely and accurate food preparation.
- Processed cash and credit card transactions, handled receipts, and balanced cash registers.
Office Secretary
Hall's Plumbing Heating & Air
02.2024 - 05.2025
- Scheduled service appointments for plumbing, heating, and air conditioning technicians, ensuring timely responses to customer requests.
- Managed phone calls and emails, assisting customers with inquiries, service requests, and billing questions.
- Processed invoices and payments, maintaining accurate records for customer accounts and job orders.
- Maintained customer files and job records, ensuring proper documentation for completed work and future service needs.
- Provided excellent customer service, resolving issues and ensuring customer satisfaction.
- Handled confidential documents such as contracts, permits, work orders, and employee records.
- Supported management with general administrative tasks, including filing, data entry, and office organization.
Education
MBA - Small Business & Entrepreneurship
Averett University
Danville, VA05-2025
BBA - Bachelor of Science in Business Administration
Averett University
Danville, Va05-2023
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Cash handling
- Decision-making
- Memory retention
- Quickbooks
- Leadership
- Special event coordination
- Microsoft Excel
Timeline
Office Secretary
Hall's Plumbing Heating & Air
02.2024 - 05.2025
Waitress
Buoys on Hyco Lake
06.2019 - Current
MBA - Small Business & Entrepreneurship
Averett University
BBA - Bachelor of Science in Business Administration
Averett University
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