Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Certification
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Karson Duncan

Karson Duncan

Summary

Dynamic and adaptable professional with a proven track record at SYKES, excelling in customer service and conflict resolution. Recognized for enhancing customer loyalty through empathetic communication and effective problem-solving. Strong organizational skills and a friendly demeanor contribute to successful multitasking in fast-paced environments. Committed to delivering exceptional results and fostering positive relationships.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Full Time Parent

Myself
04.2020 - Current
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Driver

PTI Transportation
01.2023 - 01.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Volunteer Services to a Non-profit Organization

His Ministry
12.2019 - 02.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Waitress

Applebees
04.2018 - 10.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.

Customer Service Representative

SYKES
01.2016 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.

Education

GED -

Woodmont High
Piedmont, SC
03-2016

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Active listening
  • Computer skills
  • Organizational skills
  • Organization and time management

Timeline

Driver

PTI Transportation
01.2023 - 01.2024

Full Time Parent

Myself
04.2020 - Current

Volunteer Services to a Non-profit Organization

His Ministry
12.2019 - 02.2020

Waitress

Applebees
04.2018 - 10.2019

Customer Service Representative

SYKES
01.2016 - 03.2018

GED -

Woodmont High

Accomplishments

    I may not have any "career" accomplishments on my resume at this point in time but im totally okay with that. When im asked to tell you about my accomplishment's, i just keep wanting to write my two kids & being in there life since birth. Striving everyday to be a better you than you were yesterday, ya know? You'll know if you have kids. Parenting takes a lot of being able to adapt to anything thrown your way that you have have 1 either been through it already or 2 just winging it & hoping for the best.

Certification

Fleet Safety Course

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