Karson Wilson
Northport,AL
Summary
Detail-oriented medical receptionist with experience in managing clerical tasks and maintaining accurate patient records. Demonstrates professional phone etiquette and familiar with medical terminology, ensuring effective communication with patients and staff. Proven ability to collaborate within a team to enhance office efficiency and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Lush MedSpa and Wellness Center
Northport, AL
06.2023 - Current
- Organized patient records while ensuring HIPAA compliance.
- Ensured correct completion of all required forms before processing.
- Handled customer complaints efficiently, ensuring positive customer interactions.
- Managed scheduling challenges effectively to uphold customer service standards.
- Educated new receptionists on EHR systems, front desk protocols and essential job functions.
- Handled administrative responsibilities such as filing and database management.
Medical Receptionist Supervisor
Allegra Family Urgent and Primary Care Clinic
Northport, AL
06.2020 - 06.2023
- Contributed to hiring efforts for medical receptionist staff. Trained and managed medical receptionists.
- Managed detailed records of patient visits, referrals, insurance information, billing data, and patient demographics.
- Processed incoming and outgoing faxes, and integrated documents into patient records.
- Acted as the primary contact between physicians and patients. Scheduled patient referrals by coordinating with physicians' offices.
- Managed patient check-in and check-out processes for appointments. Verified patient insurance coverage for scheduled procedures and appointments.
Customer Service Associate Cashier
Winn-Dixe
Northport, AL
02.2018 - 07.2020
- Handled returns and exchanges following company guidelines.
- Processed credit card, cash, WIC, EBT, gift card and coupon payments in electronic computer systems.
- Handled incoming customer calls seeking assistance.
- Performed daily opening tasks such as counting and balancing tills, and closing duties such as reconciling register totals, reflecting financial discrepancies, refunds, and account deferrals, and paperwork.
- Trained and mentored new cashiers.
Education
High School Diploma -
Northside High School
Northport05-2020
Skills
- Data entry
- Electronic health records
- Insurance verification
- Payment collection
- Typing and filing
- Workflow optimization
- HIPAA compliance
- Customer service
- Conflict resolution
- Communication skills
Timeline
Medical Receptionist
Lush MedSpa and Wellness Center
06.2023 - Current
Medical Receptionist Supervisor
Allegra Family Urgent and Primary Care Clinic
06.2020 - 06.2023
Customer Service Associate Cashier
Winn-Dixe
02.2018 - 07.2020
High School Diploma -
Northside High School
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