Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karsten Stangeland

Salem

Summary

Results-driven professional with experience in customer service and team leadership within fast-paced environments. Adept at communicating effectively, supporting staff and leadership, and leading teams to achieve operational goals.

Overview

2
2
years of professional experience

Work History

Team Lead

Chick-fil-A
09.2024 - 08.2025
  • Managed front-of-house operations to ensure optimal efficiency and exceptional service quality.
  • Developed and implemented shift plans for 10–15 staff members to ensure efficient operations.
  • Directed front-of-house closing operations, maintaining high standards of cleanliness and organization.
  • Managed till counts and maintained thorough written records for a change fund.
  • Acted as the point of contact for customer complaints, swiftly addressing issues to maintain brand integrity and service quality.
  • Assisted leadership in shift coordination by establishing team goals and effectively delegating tasks.

Training Lead

Chick-fil-A
03.2024 - 09.2024
  • Supported the new hire onboarding process to ensure a smooth transition into company culture and operations.
  • Provided comprehensive training to support the successful integration of new staff into company procedures.
  • Supported management in identifying and implementing improvements to employee training programs.
  • Tailored training methods to suit individual team members, fostering optimal performance.
  • Monitored and recorded developmental milestones, providing insights for future training needs.

Team Member

Chick-fil-A
07.2023 - 03.2024
  • Provided exceptional customer service in a fast-paced environment by efficiently handling inquiries and resolving issues to enhance customer satisfaction.
  • Adapted to dynamic priorities in a high-traffic restaurant setting, leveraging multitasking and time management skills.
  • Used clear communication in operations by employing active listening and clear verbal exchanges.

Education

Associate of Arts - General Studies

Chemeketa Community College
Salem, OR
06-2025

Skills

  • Exceptional communication skills
  • Self-motivated & goal-oriented
  • Developed customer service experience
  • Multitasking in high-pressure environments
  • Leadership in team operations
  • Empathy & conflict resolution
  • Experienced in offering assistance and resources to help team members achieve their goals

Timeline

Team Lead

Chick-fil-A
09.2024 - 08.2025

Training Lead

Chick-fil-A
03.2024 - 09.2024

Team Member

Chick-fil-A
07.2023 - 03.2024

Associate of Arts - General Studies

Chemeketa Community College

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