Karsti Goatley

• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Handled a high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.

• Managed a team of warehouse employees, ensuring proper training and adherence to safety protocols.
• Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
• Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.
• Overcame challenging deadlines by prioritizing tasks effectively during peak seasons or unexpected surges in demand.
• Established strong relationships with carriers to ensure reliable delivery times and competitive freight rates for outbound shipments.
• Maintained open lines of communication between upper management and frontline staff to address any concerns or issues promptly.
• Enhanced team productivity by providing clear communication, guidance, and support to staff members.
• Assisted in the implementation of a new Warehouse Management System, resulting in improved data accuracy and visibility.
• Developed and managed operating budget, meeting department goals.
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
• Worked closely with personnel, customers, and contractors to resolve problems.
• Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.

• As operation Technology lead at UPS, I was responsible for leading my team to meet daily MARS and project deadlines
• I had the privilege of implementing and starting 2 major projects and leading the team to successful startups and continued business before being promoted to my role as distribution Supervisor.
• Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
• Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
• Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback.