Karstin Howard
Bolingbrook,Illinois
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Licensing Resource Supervisor
Lutheran Social Services of Illinois
01.2020 - Current
- Process applications and screen resumes for potential candidates
- Provide the full range of resource services to foster and adoptive families
- Plan direct and coordinate activities of assigned programs
- Conduct in-depth mutual assessments of prospective foster/adoptive families
- Conduct ongoing mutual assessment with licensed families to ensure quality care
- Participate in the planning and implementation of the recruitment plan for new foster homes
- Provide direct supervision, training, support, review and evaluation for 15 resource specialists, four child welfare assistants and other assigned staff in the region
- Provide foster parent and staff development training to fulfill agency and DCFS standards
- Collaborate with other management staff in programs and network of programmatic, fiscal, organizational and community issues
- Compile reports or data as required by management
- Coordinate, review and update existing foster homes
- Manage ongoing review of materials and communication tools to ensure foster homes meet compliance requirements
- Investigate claims of child abuse and neglect
- Conduct environmental and character studies
- Perform in distress situations
- Discern subtle telltale signs of abuse.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Created and managed project plans, timelines and budgets.
Branch Manager
Enterprise Rent-A-Car
01.2017 - 01.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within my team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering positive work environment and offering competitive compensation packages.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Education
Master of Science - Human Resource Management
Mid Continent University
Mayfield, Kentucky07.2012
Bachelor of Science - Criminal Justice
Southeast Missouri State University
Cape Girardeau, Missouri01.2001
Associates of Science (AS) - Law Enforcement
Three Rivers Community College
Poplar Bluff, Missouri01.2000
Applied Associate of Science - Police Science
Three Rivers Community College
Poplar Bluff, Missouri01.2000
Law Enforcement Academy - Criminal Justice
Law Enforcement Academy
Cape Girardeau, Missouri01.1999
Skills
- Microsoft Office
- Positive Feedback
- Conflict Resolution
- Problem Solving
- Strategic management
- Training and mentoring
- Goal-Oriented
- Staff Management
Timeline
Licensing Resource Supervisor
Lutheran Social Services of Illinois
01.2020 - Current
Branch Manager
Enterprise Rent-A-Car
01.2017 - 01.2020
Master of Science - Human Resource Management
Mid Continent University
Bachelor of Science - Criminal Justice
Southeast Missouri State University
Associates of Science (AS) - Law Enforcement
Three Rivers Community College
Applied Associate of Science - Police Science
Three Rivers Community College
Law Enforcement Academy - Criminal Justice
Law Enforcement Academy
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