KARSYS VENTURA LORA

This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

• Helped senior managers run smooth operations by independently handling day-to-day requirements.
• Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
• Maintained operational performance by skillfully handling opening and closing tasks.
• Supported senior managers with day-to-day operational requirements.
• Coached and built team by evaluating and offering constructive feedback to personnel.
• Set up tracking and accountability systems for employees to reduce errors.
• Maintained and developed relationships with business customers.
• Showed accountability by taking ownership of business and willingness to make customer-focused decisions.
• Boosted and maintained staff morale, conducting daily huddles to communicate goals, strategies and new initiatives.

• Developed and maintained in-depth knowledge of consumer and small business financial products and services.
• Shared product and service promotions with tellers, account holders and new customers.
• Expressed clear expectations and guidelines surrounding branch risk assessment and compliance standards.
• Completed performance reviews to evaluate teller progress and career development.
• Monitored and enforced compliance with outside regulations and corporate standard operating procedures.
• Performed periodic cash counts of teller windows and cash vault.
• Monitored teller accuracy and performance in accepting and processing deposits, withdrawals and payments.
• Prevented fraud by spotting suspicious behavior and problematic transactions.
• Resolved customer issues, addressing account problems and discrepancies.
• Opened, updated and closed accounts for customers.
• Sorted and arranged money in cash boxes and coin dispensers.