Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Karter Bland

Phoenix,AZ

Summary

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Offers flexible hiring as I have knowledge of all front of house positions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Server

Trapperssushi
Anthem, AZ
07.2022 - 09.2024
  • Managed the entirety of the front of the house. Staff consisting of 12+ employees.
  • Trained all hosts, servers, and bartenders to fulfill trappers' expectations.
  • Reviewed applications and scheduled interviews for all front-of-house positions.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Developed and implemented standard operating procedures for the restaurant's dining room operations.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Monitored inventory levels of food items and alerted management when supplies were running low.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Balanced server checkouts, safe deposit drops, change till, nightly server audits, and uploaded all balancing sheets to our corporate office.
  • Managed all alcohol inventory controls and purchase orders.
  • Actively engaged rapport with regular clientele, creating a welcoming atmosphere to foster repeat business.
  • Resolved conflicts between employees quickly and fairly.
  • Answered phone calls from customers regarding reservations or inquiries about menu items.
  • Controlled costs by minimizing waste and maximizing table turns.
  • Managed opening and closing duties to facilitate restaurant operations for both the front and back of the house.
  • Key holder responsibilities included ensuring that the building was properly secured and locked up, lighting, and ensuring all equipment is turned off.
  • Worked with management to coordinate special functions and events.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Other positions held include host, sever, bartender

Lot Associate

Home Depot
Phoenix, AZ
06.2021 - 06.2022
  • Greeted customers and answered questions regarding store layout, product locations, and parking lot availability.
  • Maintained a neat and orderly parking lot by sweeping, picking up trash, and removing debris.
  • Processed payments for customer purchases made at checkout counters or self-checkout kiosks located in the store's entrance area.
  • Assisted with loading and unloading items from vehicles as requested by customers or other team members.

Education

Some College (No Degree) -

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ

Skills

  • Upselling techniques
  • Problem-Solving
  • Menu Memorization
  • Conflict Management
  • Server monitoring
  • Guest Relations
  • Teamwork and Collaboration
  • Flexible Schedule
  • Team Leadership
  • Cash Handling
  • POS operation
  • Quality Control
  • Food safety understanding
  • Training experience
  • Host experience
  • Bartending knowledge
  • Deposit know how
  • Tabs and Food Running

Certification

  • Food handlers
  • Liquor license

References

References available upon request.

Timeline

Lead Server

Trapperssushi
07.2022 - 09.2024

Lot Associate

Home Depot
06.2021 - 06.2022

Some College (No Degree) -

Maricopa Community Colleges - Paradise Valley Community College

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Karter Bland