Summary
Overview
Work History
Education
Skills
Timeline
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Karter Keck

Billings,MT

Summary

Dynamic Shift Manager with extensive experience at Wendy's, excelling in team development and customer service. Proven track record in training staff and implementing inventory controls, resulting in reduced waste. Strong decision-making and problem-solving skills enhance operational efficiency and elevate customer satisfaction. Committed to fostering a positive workplace culture.

Personable and energetic with passion for customer service and hospitality. Knowledge of drink mixing techniques and customer service best practices, combined with skills in POS systems and inventory management. Dedicated to creating enjoyable experiences and contributing positively to team dynamics.

Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.

Overview

16
16
years of professional experience

Work History

Shift Manager

Wendy's
10.2023 - Current
  • Supervised daily operations to ensure compliance with health and safety standards.
  • Trained and mentored team members to enhance service quality and operational efficiency.
  • Implemented inventory management practices to reduce waste and optimize stock levels.
  • Resolved customer complaints promptly, improving overall customer satisfaction ratings.
  • Developed staff scheduling strategies to maintain optimal coverage during peak hours.
  • Monitored food preparation processes to uphold quality standards and adherence to recipes.
  • Conducted performance evaluations, providing constructive feedback for employee development.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

CSR

Wells Fargo
07.2023 - 10.2023
  • Delivered exceptional customer service by resolving inquiries and concerns efficiently.
  • Facilitated account management processes, ensuring compliance with company policies and regulations.
  • Collaborated with cross-functional teams to enhance customer experience through process improvements.
  • Trained new staff on operational procedures and best practices for customer interactions.
  • Analyzed customer feedback to identify trends and implement actionable solutions for service enhancement.
  • Managed escalated issues, providing timely resolutions to maintain high satisfaction levels.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Crew Member

McDonald's
08.2021 - 06.2023
  • Operated kitchen equipment safely, maintaining high standards of food quality and hygiene.
  • Collaborated with team members to optimize workflow during peak hours.
  • Trained new crew members on operational procedures and best practices.
  • Monitored inventory levels, assisting in stock management and supply orders.
  • Implemented process improvements that enhanced service speed and accuracy.
  • Assisted in maintaining cleanliness of work areas, adhering to safety regulations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Shift Manager

Wendy's
02.2020 - 08.2021
  • Supervised team members to ensure efficient service and operational compliance.
  • Trained new employees on procedures, safety protocols, and customer service standards.
  • Managed inventory levels, reducing waste through effective stock control practices.
  • Assisted in scheduling shifts to optimize workforce productivity during peak hours.
  • Implemented quality control measures to maintain product consistency and customer satisfaction.
  • Addressed customer inquiries and resolved complaints to enhance dining experience.
  • Monitored equipment performance, coordinating maintenance to prevent operational disruptions.
  • Trained new crew members on operational procedures and best practices.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

CSR

MVD Express
08.2019 - 01.2020
  • Assisted customers with vehicle registration and title services, ensuring efficient service delivery.
  • Managed inquiries via phone and in-person, providing accurate information and resolving concerns.
  • Processed payments and maintained cash handling procedures with attention to detail.
  • Collaborated with team members to streamline operations and improve customer satisfaction.
  • Educated clients on MVD services, enhancing their understanding of requirements and processes.
  • Utilized software systems for data entry, ensuring accuracy in customer records and transactions.

CSR

Wells Fargo
02.2019 - 07.2019
  • Adapted to changing regulations and procedures, maintaining compliance during service delivery.
  • Contributed to a positive team environment through effective communication and support initiatives.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.

Shift Manager

McDonald's
07.2009 - 02.2019
  • Supervised team members to ensure efficient service and operational compliance.
  • Trained new employees on procedures, safety protocols, and customer service standards.
  • Managed inventory levels, reducing waste through effective stock control practices.
  • Assisted in scheduling shifts to optimize workforce productivity during peak hours.
  • Implemented quality control measures to maintain product consistency and customer satisfaction.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Education

General - General Studies

Skyview High
Billings, MT

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Mentoring and coaching
  • Staff training and onboarding
  • Interpersonal skills
  • Payment processing
  • Documentation and reporting
  • Safety compliance
  • Schedule management
  • Flexible schedule
  • Inventory controls
  • Tech-Savvy
  • Verbal and written communication
  • Team building
  • Shift leadership
  • Customer service
  • Computer skills
  • Critical thinking

Timeline

Shift Manager

Wendy's
10.2023 - Current

CSR

Wells Fargo
07.2023 - 10.2023

Crew Member

McDonald's
08.2021 - 06.2023

Shift Manager

Wendy's
02.2020 - 08.2021

CSR

MVD Express
08.2019 - 01.2020

CSR

Wells Fargo
02.2019 - 07.2019

Shift Manager

McDonald's
07.2009 - 02.2019

General - General Studies

Skyview High

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Karter Keck