Detail-oriented with a background in customer service and inventory management. Proven track record of successfully fulfilling customer and service needs to boost department profits and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Special Order Parts
General RV
Draper, Utah
01.2023 - Current
Collaborated with service technicians to fulfill repair part requests efficiently.
Effectively used identification skills to locate the needed part for repair.
Oversaw all aspects of orders and P&A (pricing and availability) at the Draper location, providing partial assistance during the opening of the Weber location.
Led the entire company (24 locations) in parts orders by a single person.
Parts Counter Person
General RV
Draper, Utah
10.2021 - 01.2023
Assisted customers in identifying and selecting RV parts and accessories.
Managed inventory levels to ensure availability on parts.
Taught and trained new part employees on customer service and sales techniques.
Attempted to boost sales by capitalizing on any up-selling opportunities with new owners or service check-ins.
Delivery Specialist
General RV
Draper, Utah
06.2021 - 10.2021
Demonstrated units to new owners.
Assist customers with service and technical concerns.
Used opportunities to upsell parts by recommending certain products they may need for their first uses.
Education
High School Diploma -
American Preparatory Academy
West Valley City, UT
06-2021
Some College (No Degree) - General Studies
University of Utah
Salt Lake City, UT
Skills
Customer service
Inventory management
Service support
Effective communication
Upselling strategies
Computer skills
Interests
Love watching sports (Basketball, MMA, Football, etc)
Plays chess for fun
Outdoor activities (fishing, hiking, camping)
Travel (Spent a month in Japan and hope to go back sometime)