Dyonna Walls
MCKEESROCKS,PA
Summary
Dedicated and compassionate professional with experience in mental health support, direct care, housekeeping operations, and team leadership. Skilled in crisis de‑escalation, client engagement, sanitation standards, workflow coordination, and maintaining safe environments in healthcare and residential settings. Recognized for reliability, strong communication, and a calm, supportive presence.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Housekeeping Supervisor
VA Hospital
Pittsburgh, Pa
04.2024 - Current
- Coordinated daily workflow tasks to ensure team efficiency.
- Trained staff on housekeeping procedures to maintain high cleanliness standards.
- Compiled shift reports and communicated maintenance needs to uphold facility quality.
Mental Health Assistant
East end behavioral health
Pittsburgh
07.2021 - 02.2023
- Reinforced treatment plans.
- Facilitated group therapy sessions.
- Administered medications.
Housekeeper
Childrens hospital
Pittsburgh
05.2019 - 11.2022
- Cleaned pediatric patient rooms.
- Disposed of waste and biohazard materials.
- Supported laundry operations.
Direct Support Professional
Merakey Allegheny Valley School
Pittsburgh, Pennsylvania
03.2018 - 03.2020
- Provided direct care to individuals with intellectual and developmental disabilities.
- Monitored individuals' behaviors, documented observations.
- Administered medications.
Education
Pittsburgh Milliones
Pittsburgh, PennsylvaniaSkills
- Health and safety compliance
- Laundry operations
- Inventory control
- Biohazard disposal
- Infection control
- Sanitation protocols
- Medication administration
- Behavior documentation
- Disability support
- Mental health care
- ADL support
- Direct patient care
- First aid and CPR
- HIPAA compliance
- Life skills training
- Behavioral observation
- Group facilitation
- Crisis intervention
- De-escalation techniques
- Customer relationship management
- Customer service-focused
- Training and mentoring
- Team leadership
- Attention to detail
Certification
- Medication Administration
- CPR/AED/First Aid
Languages
English
Professional
Timeline
Housekeeping Supervisor
VA Hospital
04.2024 - Current
Mental Health Assistant
East end behavioral health
07.2021 - 02.2023
Housekeeper
Childrens hospital
05.2019 - 11.2022
Direct Support Professional
Merakey Allegheny Valley School
03.2018 - 03.2020
Pittsburgh Milliones