Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Karter Schroyer

Morgan

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

ProPerformanceRX Gym
09.2021 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Performed general housekeeping and cleaning tasks.
  • Handled customer inquiries courteously and professionally to enhance satisfaction.
  • Assisted in training of new employees on company policies, procedures and processes.
  • Identified defective products or machinery and reported to supervisor.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Front of House Worker

Chick-fil-A
11.2019 - 08.2021
  • Remembered, recited and promoted variety of menu items.
  • Offered guests choice of seating and escorted to appropriate table.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Practiced proper safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prepared food items according to recipe to drive quality and consistency.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Processed orders on POS system and accepted cash and charge payments.
  • Trained newly hired employees on routine tasks and customer service.

Education

Bachelor of Sports Management - Sports Management

West Virginia University
Morgantown, WV
12.2024

Skills

  • Word Processing
  • Facilities Management Software
  • Customer Loyalty
  • Team Goals
  • Team Collaboration
  • People Skills
  • Customer Engagement
  • Maintaining Clean Work Areas

Hobbies

My hobbies include:

  • Watching and playing sports
  • Fishing
  • Weightlifting
  • Spending time with friends and family


Timeline

Front Desk Associate

ProPerformanceRX Gym
09.2021 - Current

Front of House Worker

Chick-fil-A
11.2019 - 08.2021

Bachelor of Sports Management - Sports Management

West Virginia University

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Karter Schroyer