Karter David DeLang
Summary
In the role of Assistant Program Director, I have demonstrated a strong ability to manage programs, provide staff support, and respond to emergencies. My expertise in training and onboarding staff has been instrumental in creating a safe and enjoyable environment. As a Facilities Supervisor and Hub Manager, I have exhibited leadership skills, excelling in client engagement, training new hires, and maintaining relationships with property management. My retail experience, marked by my expert proficiency in inventory management and customer service, further showcases their versatile skill set. My adaptability and readiness to learn in any environment are evident in my diverse roles and responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Facilities Supervisor, Hub Manager
Northwest Habilitation Services
Portland , OR
2022.10 - 2023.12
- Provide In-Person visits on a weekly, bi-weekly, or monthly schedule depending on client need. Schedule to fill in for DSS that call out or are on PTO to maintain engagement with client interactions when needed.
- Take on new clients as they are referred to us through our community partners to establish a plan and set a schedule for future hand-offs to DSS staff.
- Train New Hires and maintain regular contact with DSS assigned to their client group and be available to assist their DSS team with questions or concerns that arise.
- Attend meetings in person or over zoom with Management/Admin team to assist with questions/concerns/feedback and schedule updates when needed.
- Maintain relations with property management and case management teams for assigned clientele.
- Coordinate and oversee the maintenance and repairs of the facilities to ensure a safe and comfortable environment for clients.
- Develop and implement a comprehensive training program for all DSS staff, including ongoing professional development opportunities.
- Develop and implement training programs for DSS staff to enhance their skills and knowledge in providing support to clients with disabilities.
- Collaborate with internal teams to develop and implement strategies to improve the quality of care and support provided to clients with disabilities.
- Identify and address the training needs of the DSS staff to improve their effectiveness in supporting clients with disabilities.
Key Holder, Backroom Manager, Camp Specialist
REI
Happy Valley , OR
2018.08 - 2023.12
- Ran the online fulfillment duties for the store of Fremont, received distribution shipments, processed damages, and managed/organized REI's 'Used Gear Sale'.
- Maintained detailed reports for VTSS on received products and regularly moved inventory to ensure our store's inventory accuracy.
- Worked the sales floor providing knowledge and products for any outdoor needs, as well as promoting the CO-OP to many new guests.
- Worked with store management, visual merchandising point person, and Sales Leads to maintain visual standards.
- Assisted members and guests with bike and snow-sport questions, repairs, and maintenance.
- Assisted in reopening the store, checking in employees through COVID protocol, and assisted in re-opening the Fremont location COVID post-lockdown.
- Aided in hiring and training of the back warehouse team, maintained quality of work, and pushed the store fulfillment and inventory success to help earn the Fremont location Store of The Year 2 years in a row.
- Collaborated with the inventory management team to optimize stock levels and minimize shrinkage, resulting in increased profitability for the store.
- Trained new employees on REI's customer service standards and procedures to ensure consistent and high-quality service delivery.
Assistant Program Director-Hillsboro
Chess for Success
Portland , OR
2022.03 - 2022.09
- Worked closely with the Summer Program Director and other Assistant Program Directors to ensure participation of students and provide support for staff.
- Prepared to lead activities, cover sick calls, and respond to club emergencies.
- Responded to emails and calls for the summer program within the Hillsboro area.
- Met with the Summer Program Director to plan training camp, hire Coaches and Location Leads, and onboard them for the summer program.
- Assisted in hosting and leading training for our summer camp program, maintaining a safe environment, but most importantly having fun!
- Collaborated with local schools and community organizations to promote the summer program and increase student participation in the Hillsboro area.
- Coordinated and oversaw the recruitment and selection process for summer program staff in the Hillsboro area.
- Developed and implemented strategies to improve the quality and effectiveness of the summer program activities in the Hillsboro area.
- Identify and address any potential issues or concerns related to the summer program activities in the Hillsboro area.
- Developed and implemented strategies to enhance the overall experience of the summer program participants, ensuring higher levels of engagement and satisfaction in the Hillsboro area.
- Developed and executed a community outreach plan to engage underrepresented populations and increase diversity among summer program participants in the Hillsboro area.
Education
Bachelor of Science - Psychology
California Institute of Integral Studies
San Francisco, CA2020-08
Associate of Arts - Psychology
Butte College
Oroville, CA2017-08
Skills
- Facilities Management
- Public Safety
- Inventory Control
- Operational Oversight
- Warehouse Operations
- Workforce Management
- Order Management
- Shrinkage Control
- Staff Management
- Project Management
- Analytical and Critical Thinking
- Trauma Management
- Diabetic Care
- Flexible and Adaptable
- Team Management
- Problem Resolution
- First Aid, CPR, CPI Verbal Support
- Customer Service Experience
Certification
- CPI Verbal Intervention- December 2023
- CPR & First Aid Certification- June 2022
Accomplishments
- REI Store of The Year - Fremont #71: 2019 & 2018
- Eagle Scout, Boy Scouts of America, Troop 103: 2013
- BSA Order of the Arrow: 2011
- BSA Camp Wolfeboro Pioneer: 2009
Timeline
Facilities Supervisor, Hub Manager
Northwest Habilitation Services
2022.10 - 2023.12
Assistant Program Director-Hillsboro
Chess for Success
2022.03 - 2022.09
Key Holder, Backroom Manager, Camp Specialist
REI
2018.08 - 2023.12
Bachelor of Science - Psychology
California Institute of Integral Studies
Associate of Arts - Psychology
Butte College
- CPI Verbal Intervention- December 2023
- CPR & First Aid Certification- June 2022
Similar Profiles
Christina MurphyChristina Murphy
Medical Billing Coordinator at Community Habilitation ServicesMedical Billing Coordinator at Community Habilitation Services
Sloane LinkSloane Link
Direct Support Professional at Habilitation And Training ServicesDirect Support Professional at Habilitation And Training Services
Rameen Habibi BabadiRameen Habibi Babadi
Instructor Therapist at Autism Behaviour Habilitation ServicesInstructor Therapist at Autism Behaviour Habilitation Services