Summary
Overview
Work History
Education
Skills
Timeline
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Karteria McKinstry

Tuscaloosa,AL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Unit Secretary

DCH Regional Medical Center
08.2021 - 05.2023
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Processed patient bills and payments, double checking information for accuracy.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.

Customer Service Associate

Uhaul Moving And Storage
07.2018 - 10.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.

Education

HighSchool Diploma -

Sipsey Valley High School
Buhl, AL
05.2015

Skills

  • Computer Proficiency
  • Regulatory Documentation
  • Payment Collection
  • Data Entry Software
  • Appointment Scheduling
  • Customer Service

Timeline

Unit Secretary

DCH Regional Medical Center
08.2021 - 05.2023

Customer Service Associate

Uhaul Moving And Storage
07.2018 - 10.2021

HighSchool Diploma -

Sipsey Valley High School

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Karteria McKinstry