Kartheek Sanka
Senior Solutions Engineer
Hyderabad
Summary
Accomplished Senior Support Engineer with 12 years of cross-platform experience with Specialization in Network Administration, System Administration, Technical Support and Implementation of End-to-End Design, Architecture, Deployment of MDM and Network Solutions.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Senior Support Engineer
Cequence Security
09.2021 - Current
Senior Solutions Engineer
MobileIron
12.2015 - 08.2021
- Handling more than 150 Customers and MobileIron partners from EMEA and APJ region
- Mentoring Front Line engineers
- Expertise with technical writing and proficient verbal communication
- Subject Matter expert on MobileIron Core products (MDM Server)
- Subject matter expert on running API rules to carry out activities on the MDM servers
- Managing, configuring, implementing and troubleshooting issues related to Mobile Device
- Management on both on-premise and cloud technologies
- Installation of on-premise MDM solution using VMware ESX servers
- Configuring Exchange server and other Active Sync Server on MDM Server
- Hands-on experience with Android Studio ADB logging, Xcode iOS logging, and analysis
- Experienced with using Splunk search and reporting for server log analysis
- Proven experience working on critical system down issues and escalations
- Providing guidance in configuring Load Balancers
- Configuring and deploying VMware and Sphere Client
- Working on MYSQL database specific to MDM Server
- Configuring PKI, SCEP and NDES environment for integration with MobileIron
Technical Support Analyst
Redcentric Solutions Private
05.2012 - 12.2015
- Act as a single point of contact for phone calls and emails from multiple customers regarding Infrastructure issues and queries
- Windows Server (up to 2008) installation and troubleshooting with Group Policy, PowerShell automation experience and Active Directory, DNS, DHCP server role management
- Exchange Server administration and troubleshooting
- Creating mailboxes, address lists and public folders, modifying mailbox permissions, monitoring mail flow and connectivity
- Cisco Call Manager and Cisco Gateway administration experience, creating new call groups and contacts, assigning extensions, configuring diverts and pick-up groups etc.
Technical Support Executive
HCI Solutions, Now Redcentric Solutions Pvt Ltd
07.2010 - 02.2012
- Web-Hosting & Broadband support.
- Handle issues related to Customer Technical issues ranging from website hosting, emails, and internet connectivity issues.
- Apache/IIS web servers, MS SQL/My SQL, Modem, Router, Email Systems and Browser related issues.
System Support Specialist
Paragon Biomedical
06.2008 - 03.2009
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
- Receiving, logging and managing calls from internal staff via telephone and email 1st and 2nd line support - troubleshooting of IT-related problems.
Education
Bachelor of Technology (B.Tech - Information Technology
SACET
Skills
Being a Good Mentor - LinkedInundefined
Certification
Citrix Certified Administrator - Citrix
Additional Information
- Honors & Awards , FireFighter Award - MobileIron
Timeline
Senior Support Engineer
Cequence Security
09.2021 - Current
Senior Solutions Engineer
MobileIron
12.2015 - 08.2021
Technical Support Analyst
Redcentric Solutions Private
05.2012 - 12.2015
Technical Support Executive
HCI Solutions, Now Redcentric Solutions Pvt Ltd
07.2010 - 02.2012
System Support Specialist
Paragon Biomedical
06.2008 - 03.2009
Bachelor of Technology (B.Tech - Information Technology
SACET
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