KARTHICK PRASANTH.G
Farmington,MI
Summary
Office 365 and Skype administrator with good knowledge on the Microsoft Exchange Online, Microsoft exchange 2010, 2013, Skype Online and expert in delivering the accurate resolutions. Career Overview: A highly skilled Senior infrastructure specialist engineering professional with over 11 years and 10 months of experience in leading and managing multiple projects simultaneously. Developing and maintaining project timelines, budgets, and implementing project management methodologies. Successful track record of increasing project completion rates, achieving cost savings, and ensuring timely delivery of projects. Good knowledge on Microsoft cloud applications like Azure and O365. Certified in Azure, Teams Administrator and M365.
Overview
12
12
years of professional experience
Work History
Infra Technology Specialist
Cognizant Technologies Solutions US Corp - Ally
01.2021 - Current
- ,Worked as Infra Technology Specialist in COGNIZANT for shared services account on Office 365, Teams and Skype for Business Server, Remote support
- Involved in Migrating from an on-premises environment to Office 365 (O365)
- Planned the migration, prepared the environment, tested and executed the migration
- Expertise in Tenant-to-Tenant migrations using Bit Titan and Sharegate tool
- In-depth knowledge of M365 Purview and 365 Defender
- Implemented Retention policy and sensitive label in MS Purview
- Implemented Threat policies and Cloud Apps security in MS Defender
- Good Knowledge in PowerShell
- Automated repeated incidents through power shell script
- Strong Windows Server troubleshooting and support skills
- Based on application flows and requirements, create a Release Manifest capturing all required infrastructure (server, messaging, data, network) change needed for a project; document changes and oversee deployments from Development through Production
- Strong, hands-on technical knowledge of network and PC operating systems
- Strong working knowledge of LAN/WAN and internet uses and typical user connectivity problems
- Experience of enterprise monitoring systems (e.g
- HP Operations Manager)
- Experience managing technology operations Created different types of storage accounts with different types of replications
- Created resource groups and deployed resource groups in Azure cloud
- Managed Mobile Device Management and Mobile Application Management using Conditional access policy and App protection policy
- Extensive hands-on experience in enrolling windows devices using Autopilot
- Oversaw cluster capacity management and provisioning through automation of underlying hosts
- Provided L3 engineering support for SharePoint Access control and creation of Web pages in SharePoint Online
- Created workflow in SharePoint using Power Automate
- Good knowledge in Power BI and Power Automate
- Implemented Messaging policies in Teams
- In-depth knowledge of direct routing, SBC, Call Queue and Auto Attendants
- Accountable and responsible for end-to-end infrastructure support of multiple service lines
- Worked SharePoint Site Design
- Requirements, Access controls on SharePoint using groups, and setting up workflow tasks
- Evaluated M365 capabilities and made recommendations for leveraging new features
- Work closely with the customer leadership team to understand their business priorities and ensure IT Infra capabilities are aligned accordingly
- Drives weekly/monthly and quarterly Service Delivery Board reviews with client leadership teams
- Transformed the RED / AMBER accounts to GREEN in terms of service operations
- Responsible for internal audit and for managing audit documents
- Working on service improvement plans to customers environment
- Working under new projects to close the deal with FT allocation and budget
- Resource planning and mailbox management activities
- Supporting under the shared service model for multiple clients
- Delivering the solutions to the issues reported in Exchange Online, Teams, Skype Online, SharePoint Online, Exclaimer, Maas360, Azure-AD connect, One-Drive
- Worked on Transition team to provide as well as get transition from vendors and customers about their environment
- Handling 13 members team for 0365 shared services support
- Desktop remote support issues Citrix support, application issues
- Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
- Played an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
- Improved customer satisfaction by providing timely and effective technology support.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Implemented effective change management strategies to facilitate smooth adoption of new systems and processes among users.
- Optimized system performance through routine maintenance tasks and proactive issue resolution.
- Designed and implemented new software solutions, resulting in increased efficiency for the organization.
- Coordinated with vendors to negotiate contracts and procure hardware/software resources at competitive pricing levels while maintaining quality standards.
- Developed network and database security for monitoring and alerting of potential threats.
- Designed infrastructure for businesses to support enterprise users.
- Developed comprehensive training materials to educate employees on new technology tools and applications.
- Provided technical support to 4 clients in average 3years.
- Evaluated emerging technologies for potential integration, aligning with organizational goals and objectives.
- Championed the successful migration of legacy systems to modern platforms, resulting in seamless data transfer and improved operational efficiency.
- Delivered high-quality presentations showcasing key technological advancements that contributed significantly towards business growth.
- Administered networks by creating user accounts and managing permissions.
- Streamlined internal processes through automation, reducing manual workload for staff members.
- Conducted regular audits to ensure compliance with industry regulations, standards, and guidelines related to technology usage.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
Senior Consultant
Capgemini
05.2020 - 12.2020
- Worked as Senior Consultant in Capgemini for Skype for Business server
- Creating Exchange Online Mailbox for the Lync Server 2010/2013, Skype for Business 2015 on the O365 AD for the purpose of Voice Mail Feature
- Enabling the Phone system (Lync, IPPBX & SBC, and Traditional PBX with IP Gateway & SBC) with Unified Messaging Online
- Enabling the 3rd party ACP providers on the Lync meetings like Intercall and PGI
- Configuring Skype for Business PSTN Calling, PSTN Conferencing, and Hybrid Voice with Office 365
- Worked with Client project bidding call for new deals and FT alignment with internal team for multiple projects
Cloud OPS Administrator
Accenture
06.2017 - 04.2020
- Company Overview: Client Sanofi
- Worked as Cloud OPS Administrator in Accenture for Skype for Business Server 2015 and Office 365
- Maintaining and Troubleshooting Lync Server 2013 and Skype for Business 2015 On premise
- Troubleshooting Lync client issues both internal & external clients
- Configuring & Troubleshooting Lync desktop sharing, Power Point sharing & application sharing issues
- Running Windows PowerShell scripts and Lync Management shell on Windows Servers for managing the users
- Preparing Daily Health Check Report and Monthly Report based on KHI
- Preparing Daily Pending Incidents, Audit Incidents based on SLA
- Troubleshooting Voice quality issues based on QOE Report
- Configuring Microsoft Meeting Broadcast for SFB on premises and Online Scenarios
- Configuring and troubleshooting dial in conferencing in Lync online clients
- Client Sanofi
Technical Consultant
Wipro
05.2015 - 06.2017
- Company Overview: Client – Microsoft
- Worked as a Technical Consultant in Wipro for Microsoft Lync & Skype for Business process
- Deployment and Configuration of Lync Server 2010, Lync Server 2013 and Skype for Business 2015 on premise and Online Server & Clients (Pre-requisites: AD 2003 onwards server deployment, Edge, FE and Mediation Servers)
- Configuring & Troubleshooting Lync desktop sharing, Power Point sharing & application sharing issues
- Upgrading Lync servers to latest Cumulative updates/ fixing failed updates
- Analysing Lync logs (ETL, Uccapi), Fiddler, Netmon and SBC logs and Wireshark
- Enabling Hybrid configurations and migrating users from the Lync on-premises server 2010 & 2013, Skype for Business 2015 to Lync / Skype for Business online
- Creating Exchange Online Mailbox for the Lync Server 2010/2013, Skype for Business 2015 on the O365 AD for the purpose of Voice Mail Feature
- Enabling the Phone system (Lync, IPPBX & SBC, and Traditional PBX with IP Gateway & SBC) with Unified Messaging Online
- Enabling the 3rd party ACP providers on the Lync meetings like Intercall and PGI
- Configuring Skype for Business PSTN Calling, PSTN Conferencing, and Hybrid Voice with Office 365
- Client – Microsoft
Support Engineer
Education First
10.2014 - 05.2015
- Worked as a Support Engineer in Education First, Bangalore
- Working experience in Windows server 2003, 2008 & 2012
- Maintaining Active Directory and Group policy
- Troubleshooting basic network related issues
Support Executive
Habiliss Systems
04.2013 - 10.2014
- Worked as Support Executive in Habiliss Systems, Chennai
- Worked experience in windows XP, Vista, Win 7, Win 8
- Configuring and troubleshooting Desktop, Laptop, Printers
- Work experience in using remote desktop
- Configuring email clients such as Outlook, Thunderbird, Mail app
Education
Bachelor of Electronics and Communication Engineering -
Sri Nandhanam College of Engineering & Technology
India 01.2012
Skills
- Office 365 Migration
- Tenant-to-Tenant Migrations
- Technical support experience
- M365 Purview
- 365 Defender
- Retention Policy Implementation
- Sensitive Label Implementation
- Threat Policies Implementation
- Cloud Apps Security
- PowerShell
- Windows Server Troubleshooting
- Enterprise Monitoring Systems
- Technology Operations Management
- Azure Cloud
- Mobile Device Management
- Mobile Application Management
- Conditional Access Policy
- App Protection Policy
- Windows Device Enrollment
- Cluster Capacity Management
- SharePoint Access Control
- SharePoint Online
- Power Automate
- Power BI
- Messaging Policies in Teams
- Direct Routing
- Session Border Controller (SBC)
- Call Queue
- Auto Attendants
- Infrastructure Support
- SharePoint Site Design
- Audit Management
Technical Expertise
Provisioning SFB subscriptions and Client applications, DNS records and configuring client applications., Enabling external access, managing domains, managing Skype consumer connectivity, customize meeting invitations and disable push notification service, Cloud PBX, PSTN Conferencing and PSTN Domestic & International Calling., Managing Dial-In Conferencing settings using Microsoft Bridge settings., Setting up Voice numbers for PSTN Calling feature., Troubleshooting all possible issues related to Office 365 Lync / Skype for Business Online Handling Unified Messaging hosted online with either SBCs or Lync servers., Analysing logs and providing expert solutions., Working with Office 365 Backend team directly to achieve any server related issues., Knowledge in PowerShell Scripting., Experience in handling high priority tickets., Provisioning the Tenant Accounts and domains., Managing Users and Licenses by Using the Administration Centre., Manage Security and Distribution Groups., Manage Cloud Identities with Windows PowerShell., Prepare On-premises Active Directory for Azure AD., Deploy and configure Azure AD Connect., Manage Active Directory Users and Groups with AD Connect in place., Provisioning Mailboxes and enabling User-driven Client Deployments., Configuring DNS Records and Migrating to Exchange Online., Managing mailbox properties both in Admin GUI and PowerShell., Configure Personal Archive Policies and Retention Policies., Manage Anti-malware and Anti-Spam Policies., Create and Manage External Contacts, Resources, and Groups., Implementing Compliance and Security policies., Enabling Rights Management for Exchange Online., Provisioning and managing SharePoint site collections by using the SharePoint Online admin centre and Windows PowerShell., Managing Resource quota and Storage quota., Configuring Internal and External sharing policies., Managing Document Libraries and syncing between client devices.
Career Overview
A highly skilled Senior infrastructure specialist engineering professional with over 11 years and 10 months of experience in leading and managing multiple projects simultaneously. Developing and maintaining project timelines, budgets, and implementing project management methodologies. Successful track record of increasing project completion rates, achieving cost savings, and ensuring timely delivery of projects. Good knowledge on Microsoft cloud applications like Azure and O365. Certified in Azure, Teams Administrator and M365.
Timeline
Infra Technology Specialist
Cognizant Technologies Solutions US Corp - Ally
01.2021 - Current
Senior Consultant
Capgemini
05.2020 - 12.2020
Cloud OPS Administrator
Accenture
06.2017 - 04.2020
Technical Consultant
Wipro
05.2015 - 06.2017
Support Engineer
Education First
10.2014 - 05.2015
Support Executive
Habiliss Systems
04.2013 - 10.2014
Bachelor of Electronics and Communication Engineering -
Sri Nandhanam College of Engineering & Technology
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