KARTHICK RAMACHANDRAN

⦁ Responsible for resolving real time slot management system (SDS) production issues within rapid turnaround time and making sure customer business operation is not affected.
⦁Responsible for troubleshooting and configuring application servers deployed in casino production environment.
⦁ Troubleshooting all issues and bugs raised by customer on casino management software, carry out the root cause analysis and provide solution as per defined service level agreement.
⦁ Responsible for reproducing bugs that were reported in the application and fixed it on time.
⦁ Identified causes of issues within applications and determined which modifications needed to be made.
⦁ Installed and configured gaming software and other products, making end to end communication with gaming slots.
⦁ Incident management and change request management to ensure process being followed
⦁ Performed several scheduled activities in the production environment successfully, without affecting customer business operations.

⦁ Responded to and remedied critical issues to limit downtime.

⦁ Planning Go-Lives, up-gradation of the products and Maintenance related activities.
⦁ Assisting business users during the UAT (User Acceptance Test) and Pre/Post implementation.
⦁ Responsible for SDS related Module Enhancement, bug fixes and Client Services.
⦁ Deploying and configuring SG products and its DB Servers at customer site.
⦁ Worked on DB Migration
⦁ Handled Go-Lives, onsite and offshore support.

⦁ Worked for Rosetta Stone Inc., It is an U.S. software company that develops Rosetta stone, a computer-assisted language learning program that teaches more than 30 languages.

⦁ Involved in the migration of Rosetta stone’s websites from CQ5 to Liferay CMS (Content Management System).
⦁ Worked on migration and maintenance of Rosetta stone websites across the globe from Adobe CQ5 to Liferay Portal

⦁ Involved in developing DIGIGOV which is a paper-less multi-lingual solution that automates the working of e-Governance for Cardiff - UK government.

⦁ Contributed in designing and implementation of framework components for developing and monitoring the Applications.
⦁ Application development, resolving core functionality issues and adding new features in core functionality.

• Worked on Clearing and Settlement Services for The National Depository Centre (NDC)
• Developed using Java, C++, JSP and Oracle 8i.

• Developed Point-of-Sales (POS) system to meet the transactions of large multi-chain supermarkets in Cyprus and Russia
• Developed using VB, Net, C#, Net and SQL Server 2000.