Karthik Chandrasekharan
Liberty Hill
Summary
Dynamic Product Leader with a proven track record at Rakuten Inc., excelling in product management and project execution. Expert in driving global launches and enhancing consumer products through AI/ML. Recognized for leadership in Agile environments, delivering impactful solutions that elevate user experience and operational efficiency.
Overview
23
23
years of professional experience
Work History
Product Leader
Rakuten Inc.
03.2015 - Current
- Lead the internal POC and global launch of Rakuten Wallet and Rakuten Coin.
- Rakuten Coin Design and Value Proposition.
- Drive features and requirements with the Business, Design, and Dev teams.
- Manage deliverables, and lead the development following Agile methodology.
- Create product roadmaps and reporting to sensitive stakeholders (including the CEO).
- Communicate with technology partners and vendors.
Product Manager
Rakuten Inc.
01.2017 - 03.2018
- Initiate and lead the global adoption of the platform service.
- Drive ideation by generating, developing, and curating the new ideas.
- Write business requirement, system design and technical user stories.
- Manage deliverables and lead the development following Agile methodology.
- Define and approve releases from Staging to Production environment.
- Execute Kaizen to scale the platform capabilities, performance and services.
- Use BI to identify new potential to increase cross usage of our global services.
Project Manager
Rakuten Inc.
03.2015 - 12.2016
- Plan and implement projects English Line Projects
- Help define project scope, goals and deliverables. Handle
- Define tasks, required resources and Manage budget
- Handle projects end to end, including system planning and development.
- Create schedule and project timeline.
- Monitor and report on project progress and Track deliverables
- Support and direct team. Handle Change Management.
- Evaluate and assess result of project
Assistant Manager / Business Consultant
Polaris Software Lab
01.2011 - 02.2015
- Understanding the business processes by holding discussions and consulting with the customer.
- Mapping the requirement with the offerings and analyze the gap.
- Understand the client requirements; analyze the BRD/FS and preparation of scenarios etc.
- Performing FS reviews and provide client with the feedback
- Writing End to End Business level Use cases
- Preparing End to End Business Process Maps
Senior Project Engineer
Wipro Technologies
09.2007 - 01.2011
- One of the Project Managers to migrate all MasterCard Europe clients from EPS-Net to BankNet Authorization system. Project length: 3-9 months.
- Analyze, qualify and fully scope implementation of project. Single point contact for Customer & and internal MasterCard support teams during Implementation phase.
- Prepare & manage implementation project plan, deliverables and timeline.
- Highlight the critical path. Follow implementation processes and ensure SLAs.
- Provide testing support for technical interfaces of Financial institutions and their transaction processors and service providers (Banks and MSPs)
- Guiding customers of MasterCard through technical processing format and system specifications, Technical consulting and training on testing support & tools.
System Executive / Project Management
eFunds International India Pvt. Ltd.
04.2006 - 09.2007
- Company Overview: eFunds provides leading technology and proven solutions in financial risk management and electronic payments to financial services, retailers, governments and other businesses worldwide.
- Manage the process of installing EP products and services for new and existing customers.
- Project Planning, Execution, Tracking, Monitoring and periodic reviews to ensure On time Delivery.
- Act as interface/focal point to customers, sales and service throughout installation process and plan the resource allocation.
- Responsible for driving customer satisfaction, improved installation efficiency, and process improvements.
- Provide feedback to Sales/ Acct Mgmt and Product Mgmt on instability and product issues/enhancements.
- EFunds provides leading technology and proven solutions in financial risk management and electronic payments to financial services, retailers, governments and other businesses worldwide.
- Implementing AP (Authorization Processor):-
- Converting Credit Unions to AP environment (AP Complete/Co-operative/Lite)
- Adding AP services like Falcon, Hot Carding, MasterCard Secure Code/Verified By Visa, Card Ordering
- Adding/Deleting/Moving an Institution/Bin/Terminals to/from 3rd Party Proc's/Own Proc's/E-Funds Proc's, RJE to FTP, Merger, Deconversion, and Software Vendor change.
- Was awarded for getting appreciation's from Customer
- Trained most number of people in Department.
- Helped with Account Management (COOP)
- Primary contact for COOP in Installations Services, E-Funds India.
Junior Processing Officer
e-Serve International Ltd
01.2003 - 03.2006
- Company Overview: e-Serve is a member of Citigroup, engaged in providing IT Enabled Services to CITIBANK and other Citigroup entities.
- Analysis of Payment flow and Investigation of Funds transfers using various applications, involving various Swift types like: MT100, MT 103, MT202, Direct & Cover payments etc.
- Investigations of various enquiries from customers and banks on the Funds Transfers like Unable to apply, Non receipt of funds, Return of funds, Cancellation/Recall of Funds, Amendment of Instruction and Value Dates.
- Contacting Banks by Swift Messaging System - MT199/299 etc.
- Contacting Treasury
- E-Serve is a member of Citigroup, engaged in providing IT Enabled Services to CITIBANK and other Citigroup entities.
- The only backup who could handle MIS & three units - European Investigations, Asia Pacific Investigations and Nostro Investigations.
- Worked for Asia Pacific Investigations in contingency situations.
- Created MIS System for the department.
- Was awarded for successful system enhancements in an Application 'Pega Reach'.
- Was awarded for my efforts in recovering Duplicate payments (Generated due to system error, worth Billions of Dollars).
Faculty
C.S.C (Computer Software College) Educations
05.2002 - 08.2002
- Teaching IT Technologies
Education
Post Graduate Program in Artificial Intelligence For Leaders (PGP-AIFL) - Artificial Intelligence
McCombs School of Business University of Texas ATX
Austin, TX07-2025
Post Graduate Diploma in Business Administration - Finance
Symbiosis Centre For Distance Learning (SCDL)
PuneMasters in Commerce - Accounting And Finance
Institute of Correspondence Education, Madras University
ChennaiGNIIT - Programming and Web Development
NIIT Ambatur
ChennaiSkills
- Product Management
- Consumer Products
- AI/ML
- Project Management
- PRINCE2
- Leadership
Accomplishments
- Was awarded for getting appreciation's from Customer
- Trained most number of people in Department.
- Helped with Account Management (COOP)
- Primary contact for COOP in Installations Services, E-Funds India.
- Created MIS System for the department.
- Was awarded for successful system enhancements in an Application 'Pega Reach'.
- Was awarded for my efforts in recovering Duplicate payments (Generated due to system error, worth Billions of Dollars).
Personal Information
- Date of Birth: 01/21/82
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Ideation & Innovation
- Dragon Boat
- Mixing Music
- Adventure Sports & Space
Languages
- Fluent, English, Hindi, Tamil
- Basic, Japanese (JLPT N4)
Visa Details
- Japan work permit, 08/20
- USA B1/B2, 11/23
Training Programs Attended
- Attended training on PMP conducted By PMI
- Attended training on Yellow belt Six Sigma for Beginners.
Timeline
Product Manager
Rakuten Inc.
01.2017 - 03.2018
Product Leader
Rakuten Inc.
03.2015 - Current
Project Manager
Rakuten Inc.
03.2015 - 12.2016
Assistant Manager / Business Consultant
Polaris Software Lab
01.2011 - 02.2015
Senior Project Engineer
Wipro Technologies
09.2007 - 01.2011
System Executive / Project Management
eFunds International India Pvt. Ltd.
04.2006 - 09.2007
Junior Processing Officer
e-Serve International Ltd
01.2003 - 03.2006
Faculty
C.S.C (Computer Software College) Educations
05.2002 - 08.2002
Post Graduate Program in Artificial Intelligence For Leaders (PGP-AIFL) - Artificial Intelligence
McCombs School of Business University of Texas ATX
Post Graduate Diploma in Business Administration - Finance
Symbiosis Centre For Distance Learning (SCDL)
Masters in Commerce - Accounting And Finance
Institute of Correspondence Education, Madras University
GNIIT - Programming and Web Development
NIIT Ambatur
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