Karthik Prasad
Bangalore,India
Summary
Accomplished Senior Professional Services Engineer with 11+ years of expertise in implementing and optimizing enterprise contact centre solutions. Proven track record in leading successful AWS migrations and complex implementations for Fortune 500 clients across NA, APAC, and EMEA regions. Specialized in workforce management solutions, quality management systems, and Business Intelligence implementations. Demonstrated expertise in reducing infrastructure costs through strategic cloud adoption while ensuring business continuity. Strong background in integrating diverse platforms including AVAYA, CISCO, and GENESYS, consistently achieving 100% customer satisfaction across 200+ implementations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Implementation Engineer
Calabrio Software
03.2023 - Current
- Successfully managed and delivered 15 enterprise-scale implementations across global regions, achieving zero critical post-deployment issues
- Orchestrated complex migrations from legacy systems to AWS Cloud infrastructure, ensuring continuous system availability and enhanced performance
- Implemented and optimized Business Intelligence tools on RHEL Enterprise, significantly improving client reporting and analytics capabilities
- Developed and conducted comprehensive training programs for clients, focusing on advanced dashboard creation and customized reporting tools
- Led technical integration discussions and implementations with third-party platforms, ensuring seamless system interoperability
Senior Professional Services Consultant
Alvaria
Bengaluru
01.2022 - 01.2023
- Spearheaded end-to-end project delivery including planning, deployment, and AWS migration strategies for enterprise clients
- Achieved 20% reduction in infrastructure costs through strategic AWS Cloud migration for two major clients
- Established new standards for technical documentation and implementation methodologies, improving project delivery efficiency
- Conducted detailed implementation pilots and system integration testing to ensure robust deployments
- Managed cross-functional teams to ensure alignment between technical implementation and business objectives
Shared Services Engineer
Verint Systems
Bengaluru
12.2019 - 01.2022
- Successfully delivered 15+ international projects across NA, APAC, and EMEA regions with consistent client satisfaction
- Designed and implemented AWS migration strategies ensuring continuous system availability during transitions
- Created comprehensive disaster recovery frameworks that were adopted as company standard
- Led technical discussions and planning sessions for complex system integrations with enterprise clients
- Developed detailed system design documentation and integration specifications for implementation teams
Cloud Support Engineer
Aspect Software
Bengaluru
08.2018 - 12.2019
- Managed comprehensive AWS infrastructure including S3 buckets, EC2 instances, IAM policies, and VPC configurations
- Implemented Auto Scaling solutions and Elastic Load Balancers to optimize application performance during peak usage
- Reduced cloud expenditure by 15% through strategic implementation of CloudWatch monitoring and billing alerts
- Designed and implemented secure VPC architectures with public/private subnets, NAT gateways, and route tables
- Provided technical guidance and support for cloud infrastructure optimization and troubleshooting
Implementation Consultant
Aspect Software
Bengaluru
03.2015 - 08.2018
- Successfully delivered 200+ proprietary software implementations for North American clients with AWS integration
- Executed complex database migrations between Oracle and MSSQL platforms with zero data loss
- Maintained high-availability Linux systems through proactive maintenance and strategic upgrades
- Achieved 100% customer satisfaction ratings through exceptional UAT and go-live support
- Integrated various third-party tools and platforms ensuring seamless system interoperability
Technical Representative
Hinduja Global Services
Bengaluru
06.2014 - 01.2015
- Achieved 95% first-call resolution rate for network-related technical support issues
- Provided comprehensive Tier-1 and Tier-2 technical support for diverse client requirements
- Developed and maintained detailed documentation of troubleshooting procedures and solutions
- Collaborated with senior technical teams for escalation and resolution of complex issues
- Built strong customer relationships through clear and empathetic communication
Education
Bachelor of Engineering - Electronics & Communication
City Engineering College
Bengaluru01.2013
Diploma in Electronics and Communications -
Department of Technical Education
Bengaluru01.2010
Skills
- ETL Process Management
- Salesforce and Microsoft Dynamics Experience
- Microsoft Azure & AWS Services
- Cloud-Based SaaS Solutions
- Linux \ RHEL
- MSSQL \ Oracle DB
- Database System Migration
- System Integration
- ITIL Framework
- Project Management
- Technical Documentation
- Client Training
- Solution Design
Certification
- AWS Cloud Associate
- Microsoft Azure Fundamentals
- ITIL Foundation
Technical Skill Proficiency
- Cloud Platforms: AWS, Microsoft Azure
- Operating Systems: Linux/RHEL, Windows Server
- Databases: MSSQL, Oracle DB
- Integration Platforms: AVAYA, CISCO, GENESYS
- DevOps Tools: JIRA, Version Control, CI/CD
- Methodologies: ITIL Framework, Agile Project Management
Timeline
Implementation Engineer
Calabrio Software
03.2023 - Current
Senior Professional Services Consultant
Alvaria
01.2022 - 01.2023
Shared Services Engineer
Verint Systems
12.2019 - 01.2022
Cloud Support Engineer
Aspect Software
08.2018 - 12.2019
Implementation Consultant
Aspect Software
03.2015 - 08.2018
Technical Representative
Hinduja Global Services
06.2014 - 01.2015
Bachelor of Engineering - Electronics & Communication
City Engineering College
Diploma in Electronics and Communications -
Department of Technical Education
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