Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karthik S N

Melbourne,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Managed Services Delivery Lead

Wipro Limited
06.2020 - Current
  • ·In depth domain knowledge of Australian market, Insurance and financial services.
  • SME (subject matter expert) in AMP's Wealth management products like Super, Pension and Investments.
  • Extensive experience in handling application support projects and managing SLA and resolution rate metrics for the company.
  • Vast knowledge in data analytics and ETL process.
  • Skilled at team and stakeholder management, providing support and guidance.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Ability to break down problems, evaluate solutions and make decisions quickly.

Senior Application Support Analyst

Wipro Limited
03.2017 - 06.2020
  • Experienced in developing, implementing, and optimizing stored procedures, functions, packages and triggers using MS SQL.
  • Expertise in writing T-SQL queries, dynamic-queries, sub-queries, and complex joins, cursors for generating complex reports for stakeholders.
  • Expertise in importing critical XML and CSV data into the SQL tables, Debugging complex T-SQL queries and optimization.
  • ·Developed different types of reports by using Microsoft SSRS report builder, which includes Daily transactional reports, Batch jobs summary report, Finance reports and Application health check summary report.
  • ·Expertise in creating data driven subscription reports by using report builder.
  • Enhanced application performance by identifying and resolving complex technical issues.
  • Reduced downtime for critical applications through proactive monitoring and timely troubleshooting.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • ·Developed flowcharts and diagrams to describe business and technical workflow.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.

Education

Master of Science - Software Engineering

BITS
12.2016

Skills

  • Troubleshooting
  • Dependable and Responsible
  • [Equipment] operation
  • Supervision and leadership
  • Microsoft Office
  • Data Entry

Certification

  • Certified Cloud Practitioner from AWS
  • Certified Project management program from Wipro

Timeline

Managed Services Delivery Lead

Wipro Limited
06.2020 - Current

Senior Application Support Analyst

Wipro Limited
03.2017 - 06.2020

Master of Science - Software Engineering

BITS

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Karthik S N