Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karthiyayini Thiyagarajan

Salesforce Admin/Developer
Cranbury,New Jersey

Summary

Experienced Salesforce Developer & Administrator with over 4 years of delivering robust solutions across various platforms. Proficient in APEX Classes, Triggers, Visualforce and other components, and skilled in managing project lifecycles and cross-functional teams. Specializes in DevOps, CI/CD automation, environment management, robotic testing, data migrations, system administration, API integrations and process automation. Agile and Scrum experts with excellent communication skills and ability to bridge technical / business needs to provide scalable solutions. Committed to continuous learning and driving growth through tech innovation.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications

Work History

Salesforce Admin/Developer

New Jersey Principal & Supervisors Association
02.2023 - Current
  • Had extensive training directly with Fonteva to learn and understand about the membership fonteva payments, Fonteva Event, Badges.
  • Led Fonteva AMS implementation, reducing manual tasks by 40%
  • Collaborated with 3rd party company to figure out the existing development infrastructure.
  • Fonteva programs are implemented in FEA NJL2L, migrated from existing system to Fonteva programs.
  • Enhanced user engagement by 30% via NJL2L(New Jersey Leader to Leader) configurations.
  • Developed custom Apex triggers and flows to boost efficiency of the overall system.
  • Designed, developed tested and deployed the Custom objects, Page layouts, Lighting record pages, Custom tabs, Quick Action buttons, Components, Visualforce Pages to suit the needs of the application and reduced manual work by 20%.
  • Automated Fonteva payment, renewal, and event workflows to best fit for the non-salesforce internal users.
  • Conducted full-scale data migration from existing IMS to Fonteva supporting 20% business growth using data loader.
  • Independently troubleshot and resolved data load failures caused by inconsistencies in legacy system exports, ensuring successful import into Salesforce and Fonteva with accurate field mapping and data integrity Achieved 99% data accuracy.
  • Maintained data integrity with pre/post-load audits and served as a only in house engineer handling data management user management for close to 8500 community users and 30+ internal staff users on their day-to-day requirements.
  • Implemented cost-effective AWS data backup solutions. Configured and utilized Grax Lite to back up Salesforce and Fonteva data in compliance with organizational data retention policies.
  • Designed self-service portal, reducing login issues on the Fonteva community portal with social sign-on LinkedIn, Tweeter, Google for the community users.
  • Integrated intercom with Fonteva AMS for improved customer support by 40%.
  • Collaborated closely with the security and compliance teams to ensure AWS S3 bucket configurations met internal encryption and access control policies e.g., IAM policies, bucket policies.
  • Integrated Fonteva with third-party applications like DocuSign to automate document management workflows.
  • Implemented Custom reports and dashboards to provide insights into membership trends and event participation, renewals for internal staff.
  • Experienced using reporting tools like Tableau, Congo composer.

Salesforce Admin/Developer

Capital One
08.2021 - 12.2022
  • Company Overview: Remote
  • Participated in requirement gathering for product development.
  • Created well managed validation and custom UI using LWC for better user experience.
  • Developed and deployed Apex Classes, Controller & Extension Classes, Test Classes, and Apex Triggers to support application functionality and Visualforce page development.
  • Designed and Developed Dashboard to monitor case activities based on geography.
  • Handled Salesforce.com objects, triggers, classes, and validation rules.
  • Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Designed and developed Lightning Components for Task and Event creation using Lightning Input System.
  • Worked on developing Salesforce Lightning Apps, Components, Controllers and Events.
  • Customized existing Visualforce to align with Salesforce new Lightning UI experience.
  • Developed and enhanced Lightning Components with CSS and Design Parameters for improved aesthetics.
  • Constructed Apex Classes using SOSL & SOQL statements.
  • CI/CD DevOps Setup: Moved to automated deployments from Change set with a combination of GIT version control & Jenkins for build and onboarded to Capital One’s internal platform Onepipeline.
  • Test Coverage & Deployment Readiness — Developed comprehensive Test Classes to maintain an average 85% code coverage and ensure deployment readiness across sandboxes and production environments.
  • Post-Production Support & Issue Resolution — Provided live support, promptly troubleshooting and resolving technical issues to maintain system stability and user satisfaction.
  • Remote

Salesforce QA Analyst

Tek Skills
10.2018 - 04.2019
  • Company Overview: Remote
  • Conducted manual testing of Salesforce features and components for functional accuracy.
  • Developed and executed test cases for new Salesforce releases based on business requirements.
  • Performed cross-browser and UI testing for Experience Cloud portals, documenting inconsistencies.
  • Collaborated with developers to log defects, ensure resolution, and conduct regression testing and penetration testing.
  • Verified data integrity and field-level security during form submissions and portal interactions.
  • GIT Version Control: Created SFDX project and added Org’s codebase, pushed to GIT. Reviewed PR, conducted code review sessions, created branch protection rules, webhooks to integrate with Jenkins for builds, managed approvals for PR, mentored fellow developers about GIT applications and conflict resolution.
  • Test Coverage & Deployment Readiness: Developed comprehensive Test Classes with bulk data testing for lead conversion automation, achieving 95% code coverage and ensuring smooth deployments through GIT-Jenkins CI/CD pipelines.
  • Post-Production Support & Issue Resolution: Provided live support for critical business processes, resolving performance issues caused by inefficient SOQL queries in Apex classes, ensuring optimal system performance post-deployment.
  • Remote

Education

Master of Science - Information Technology

Gandhigram Deemed University
08.2004 - 05.2006

Skills

Salesforce

Certification

Salesforce Administrator

Timeline

Salesforce Admin/Developer

New Jersey Principal & Supervisors Association
02.2023 - Current

Salesforce Admin/Developer

Capital One
08.2021 - 12.2022

Salesforce QA Analyst

Tek Skills
10.2018 - 04.2019

Master of Science - Information Technology

Gandhigram Deemed University
08.2004 - 05.2006

Similar Profiles

CREATE PROFILE
Karthiyayini ThiyagarajanSalesforce Admin/Developer